Medical Information Systems and Processes Contractor

Duties: Systems, Tools, Process, and Governance Management
 

• Lead the implementation, maintenance, optimization, customization, and continuous improvement of systems and tools supporting Medical Information, including but not limited to 
• Medical enquiry/request management systems Reference management systems Document management systems Learning management systems Dashboards and reporting/analytics tools Internal intranet sites and external-facing Medical Information webpages
• Oversee systems, tools, and associated governance processes to ensure compliant execution of Medical Information activities in accordance with company standards, SOPs, regulatory requirements, and industry best practices.
• Own the lifecycle management of Medical Information content across internal and external platforms, including posting, updating, and retiring content on external-facing Medical Information webpages in accordance with governance and compliance requirements.
• Manage reporting and analytics deliverables, including development, maintenance, quality control, and distribution of standard and ad hoc Medical Information reports to internal stakeholders.
• Oversee copyright and permissions management for external data and content used in Medical Information activities, including securing permissions, coordinating payments, and maintaining required documentation to support compliance and inspection readiness.
• Ensure system and process adherence to data privacy standards and Medical Information safe harbor requirements, supporting compliant handling of sensitive and confidential information across all platforms.
• Serve as the key point of contact for Medical Information systems operations and governance.
• Anticipate Medical Information system and process needs; translate user and business requirements into actionable enhancements and technology solutions.
• Foster innovation and support digital transformation initiatives that enhance operational efficiency, scalability, and user experience.

  Cross-Functional Collaboration & Vendor Management

• Collaborate with cross-functional partners (e.g., IT, Compliance, Quality, Medical Affairs, Commercial Operations) to align on requirements and enable seamless system integration and process execution.
• Manage external vendors supporting Medical Information systems and tools, ensuring delivery of services according to defined scope, timelines, and quality expectations.
• Coordinate with internal stakeholders to execute operational deliverables and support cross-team and cross-functional initiatives.

  Training & Knowledge Management:

• Maintain and continuously improve departmental training materials and resources for both internal teams and external stakeholders.
• Provide system training and ongoing education to ensure consistent, compliant, and effective use of Medical Information tools and processes.

  Skills: 

• Proven track record in project leadership and operational excellence.
• Excellent communication, networking, diplomacy, and interpersonal skills.
• Ability to adapt quickly to changing environments and embrace new ideas, approaches, and technologies.
• Self-starter with strong initiative and the ability to work independently toward ambitious goals.
• Sound judgment, exceptional organizational skills, and the ability to drive execution in a global, matrixed environment.
• Demonstrated strength in project management, change management, and problem-solving across cross-functional and/or global teams.
• Excellent presentation skills and strong stakeholder management capabilities.

  Preferred / Nice to Have:

• Experience with Salesforce-based medical enquiry management systems, Veeva Vault (e.g., MedComms, PromoMats, Quality), EndNote, Power BI, Pimcore or other web publishing tools, CRM platforms, and SharePoint.
• Working knowledge of GxP validation terminology.
• Experience supporting global or multi-geography Medical Information operations.

  Education:

• Bachelor's degree required.
• MBA, MS in Health Informatics, or other advanced degree a plus.