Helpdesk Engineer

Job Posting: Helpdesk Engineer
Are you passionate about providing exceptional IT support and solving complex technical challenges? Join our dynamic team as a Helpdesk Engineer! This is a fantastic opportunity to work on a 3-year project based in Andover, MA.
Key Responsibilities

• Handle end-user support for both Mac and Windows environments through calls, emails, and walk-ups.
• Provide software break/fix support and hardware support, including new image builds.
• Act as the incident manager and update/close tickets in the ITSM platform.
• Perform Install, Move, Add, Change (IMAC) support and resolve configuration issues in operating systems.
• Reinstall software, drivers, and add-ins as required.
• Manage Active Directory (AD): create groups and assign applications to groups.
• Utilize PowerShell scripting to push updates and automate tasks.
• Support Microsoft Office 365 (O365) as the primary admin application.
• Assist with various IT tech-related tasks as needed.

Required Skills and Qualifications

• 3+ years of helpdesk experience in a customer-facing role, providing white-glove customer service.
• Proficient in PowerShell scripting for system updates and automation.
• Advanced knowledge of both Mac and Windows environments.
• Strong experience with MS Active Directory (AD) and Office 365 (O365).
• Familiarity with OKTA and AWS.
• Experience in computer configuration and repair.
• 3+ years of incident management or IT ticketing system experience.
• Bachelor's degree is a must-have.

Nice-to-Have Skills

• ServiceNow experience.

Schedule

• Engineers will work 4-day weeks, 10 hours per day, with schedules as follows:
  • Wed-Sat, 4 pm - 2 am
  • Sun-Wed, 6 am - 4 pm
• Lead position: Monday-Friday, 9 am - 5 pm (minimum 7 years of experience).

Additional Details

• This is a 12-month contract with the potential to extend up to 3 years.
• Parking fees (if applicable) will be covered.

Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on May 22, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.