ServiceNow BA

Position Overview:
Seeking an IT ServiceNow Business Analyst to join our team. The IT ServiceNow Business Analyst acts as a key facilitator between the business and project team to assist in improving processes, development efforts, services and tools using data analytics to gather technical and functional requirements, document processes and workflows, and deliver data-driven recommendations and solutions. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and firm-sponsored events.  

Responsibilities:

• Collaborate with stakeholders to gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
• Conducting feasibility reviews and analysis to include cost-benefit analysis and reporting on the same.
• Evaluate business processes to identify and report on opportunities for improvement.
• Conduct, manage and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
• Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
• Conduct business process modeling audits for the organization and identify opportunities for optimization.
• Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
• Facilitate meetings, trainings and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
• Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
• Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables and resource needs.
• Participates in user acceptance testing and validation of designed solutions.

Must-Haves:

• Minimum 5 years recent exp. as a hands-on BA
• 5+ years utilizing ServiceNow, including designing modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
• Work on large scale projects

Nice-to-Haves:

• Legal industry
• Bachelor's degree in Information Technology, Business, Project Management or related field.

• Hybrid schedule; 3 days (of your choice)/week on-site, 2 days/week remote
• US Citizens or Green Card holders only (please no C2C or sponsorships)

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.