Order Management Analyst

Hope you are doing well,

Job Title: Order Management Analyst

Location: Mid-West preferably (Remote)

Job Type: Contract

The Role:

We are looking for a detail-oriented Order Management Analyst to manage and optimize the full order-to-cash lifecycle for our subscription-based products. You ll work closely with Sales, Finance, and Customer Success to ensure accurate order processing, smooth billing, and exceptional customer experiences.

What You ll Do:

• Process and manage customer orders, renewals, amendments, and cancellations in CRM/ERP systems (Salesforce, NetSuite, Zuora).
• Validate pricing, discounts, terms, and billing details to ensure accuracy and compliance.
• Collaborate with internal teams to resolve order issues quickly and efficiently.
• Support global operations across multiple regions (US, EMEA, APAC) and maintain operational reporting.
• Identify process gaps, recommend improvements, and support automation initiatives.
• Maintain documentation for audits, compliance, and cross-functional reporting.

Who You Are:

• 2 5 years of experience in order management, revenue operations, or subscription operations, ideally in SaaS.
• (Optional) Hands-on experience with CRM/ERP systems (Salesforce, NetSuite, Zuora, or similar).
• Strong analytical and problem-solving skills with an eye for detail.
• Excellent communication skills and ability to collaborate across teams.
• Comfortable managing multiple priorities in a fast-paced environment.

Bonus Points:

• Familiarity with subscription billing, SaaS pricing models, and revenue recognition (ASC 606).
• Experience with process automation and system enhancements.
• Exposure to global order management supporting multiple regions.

Regards

Ravi Sharma