Overview
On Site
depends on experience
Full Time
Skills
Business Systems
User Experience
System Requirements
Forms
Documentation
Regulatory Compliance
Reporting
Data Analysis
System Testing
Technical Support
Analytics
Microsoft Windows Server Administration
Microsoft SQL Server
Database
Software Installation
Microsoft Windows
Servers
Scripting
Windows PowerShell
Web Services
SaaS
Access Control
Video
Management
Verint
Job Details
Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.
This position is responsible for providing advanced technical and operational business system support within FCBs Corporate Systems department supporting Corporate Real Estate applications. Performs needs assessments to determine business requirements and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.
Responsibilities
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support
OR
High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred Qualifications :
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.
This position is responsible for providing advanced technical and operational business system support within FCBs Corporate Systems department supporting Corporate Real Estate applications. Performs needs assessments to determine business requirements and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.
Responsibilities
- Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
- System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
- Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
- Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support
OR
High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred Qualifications :
- Windows Server administration.
- SQL Server, especially be able to do complex Query analysis and write efficient database procedures.
- Package application installation/management/patching on Windows Servers.
- Scripting such as PowerShell.
- Development of web service APIs for integration of SaaS applications.
- Current contractor/contingent worker for First Citizens Bank.
- Experience with corporate security systems:
- Access Control Systems such C-Cure, AccessIt, Pro-Watch.
- Video Management Systems such as Verint, MaxPro, Exacq, Milestone.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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