Support Specialist (W2 Only)

Overview

Remote
Full Time
Accepts corp to corp applications
Contract - W2
Contract - 2+ Year(s)

Skills

ticket
system logs
Troubleshooting

Job Details

About this Position:

Job Title: Support Specialist (W2 Only)

Goals and Objectives:

  • Digitize various offline forms to enforce standardization, data capture, and compliance.

  • Formalize workflows, including approval and rejection flows in ATLAS instead of relying on email communication.

  • Maintain the system from a security, compliance, and performance perspective to minimize interruption-of-service.

  • Maintain the system from a library, framework, and version perspective to ensure quality-of-life, support, and compliance with acceptable secure versions.

Support Specialists (Tier 2): Required for daily ticket resolution, troubleshooting, RCA, knowledge base management, user support.

Experience: 6+ years

  • Troubleshooting and issue resolution; diagnose problems and identify root cause by analyzing user reports, system logs, and other related data.

  • Respond to user inquiries and escalate to appropriate team.

  • Create and maintain knowledge base and other related documentation.

  • Analyze data and trends related to user issues and system performance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.