Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
IT Service Management
Communication
Technical Support
Customer Service
Phone Support
Migration
Remote Support
Network Security
Network
Problem Solving
Multitasking
Computer Hardware
Repair
Inventory
Active Directory
Help Desk
Microsoft Windows
RDP
Cloud Computing
Microsoft Azure
GoToAssist
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
As a Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible.
Skills
IT support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support
Top Skills Details
Help desk support, migration, intune,Customer service, Troubleshooting, Help desk, Phone support
Additional Skills & Qualifications
2-3 years of support/migration experience.
Self Starter
Technical Responsibility
Experience with working from home and remote support.
Troubleshooting incidents and restoring service as soon as possible
Installing and configuring computer networks
Planning and implementing network security measures
Monitoring network performance and troubleshooting issues.
Liaising with vendors and other IT personnel for problem resolution
Able to multitask and make priority decisions is a fast-working environment.
Computer hardware installations, relocations, service and repair.
Provide systems access to remote Users/customers.
Provide appropriate and timely service and support to all customers.
Ensure that a timely equipment ordering process is established and followed.
Ensure that an adequate equipment inventory is maintained.
Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.
Software products services and support
For the following software products:
Helpdesk software -
Desktop environment - Windows 10/11
MS Intune.
O365 - Teams / SharePoint.
RDP - Cloud remote experience.
MS Azure.
GOTOASSIST - Remote.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible.
Skills
IT support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support
Top Skills Details
Help desk support, migration, intune,Customer service, Troubleshooting, Help desk, Phone support
Additional Skills & Qualifications
2-3 years of support/migration experience.
Self Starter
Technical Responsibility
Experience with working from home and remote support.
Troubleshooting incidents and restoring service as soon as possible
Installing and configuring computer networks
Planning and implementing network security measures
Monitoring network performance and troubleshooting issues.
Liaising with vendors and other IT personnel for problem resolution
Able to multitask and make priority decisions is a fast-working environment.
Computer hardware installations, relocations, service and repair.
Provide systems access to remote Users/customers.
Provide appropriate and timely service and support to all customers.
Ensure that a timely equipment ordering process is established and followed.
Ensure that an adequate equipment inventory is maintained.
Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.
Software products services and support
For the following software products:
Helpdesk software -
Desktop environment - Windows 10/11
MS Intune.
O365 - Teams / SharePoint.
RDP - Cloud remote experience.
MS Azure.
GOTOASSIST - Remote.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.