Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Skills
Customer Support
Supervision
LAN
Information Technology
Management
Encryption
IT Service Management
Remote Support
Asset Management
Equipment Maintenance
Accountability
Performance Management
Preventive Maintenance
Project Management
iPad
Cabling
Technical Support
Laptop
Tablet
Printers
Repair
Computer Hardware
Software Installation
Microsoft
Configuration Management
Microsoft Office
Web Browsers
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Windows
Help Desk
Issue Tracking
Network
Active Directory
SANS
Job Details
DPP is seeking a Client Technologies Technician for an opportunity in Columbia, SC.
Work arrangement:
Daily:
Click the apply button or contact our recruiter Daniel at to learn more about this position (#25-00716).
Work arrangement:
- Fully onsite in Columbia, SC
- W2 position; 12 months with the possibility of extension
- Candidate must be a SC resident or willing to relocate to SC prior to starting the role.
- The Client Technologies Technician will serve as the IT Customer Support Specialist, working under the general supervision of an IT Manager.
- You will provide technical assistance to departmental personnel in the setup, installation, maintenance and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application software, local area network, and associated equipment for headquarters building under the management of Information Technology Services (ITS).
- You ll manage building laptops, tablets, and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and tablets fully check in 2.5 hours after the MECM Task Sequence completes.
- You will assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.
- The successful candidate will be required to be onsite for 40 hours a week within the agency Headquarters building to provide IT Support for IT Services Desktop Support Staff. Work week is Monday - Friday (8am - 5pm with a one-hour lunch break).
Daily:
- Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
- Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
- Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
- Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
- Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
- Ensure that each desktop, laptop, tablet, docking station, 27 monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
- Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
- Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
- Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
- Performs other related duties as required.
- Ensure that all agency Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
- Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
- Login using the local account before shutting the tablet down on the following Wednesday.
- All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the agency Commission tablets. Login not required.
- 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
- 2+ years of experience in computer deployments, operation, and repair
- 2+ years of experience in hardware and software installation
- 2+ years of experience with Microsoft Endpoint Configuration Manager
- Experience supporting Microsoft Office Suite including but not limited to Edge Browser, Excel, Outlook, PowerPoint, and Word.
- Expertise in supporting Microsoft Windows.
- Requires the exertion of 50 pounds of force occasionally.
- Requires the exertion of 20 pounds of force frequently.
- Experience working with a help desk ticketing system
- Experience with NTS Network
- Experience with Active Directory or InTune
- High School diploma.
- Associate or a bachelor s degree in a related field. May be substituted for required work experience.
Click the apply button or contact our recruiter Daniel at to learn more about this position (#25-00716).
Authorized US Worker - Those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
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