Desktop Support Engineer (Backfill Needed)

  • Cincinnati, Ohio
  • Posted 4 days ago | Updated 1 day ago

Overview

On Site
Hybrid
Depends on Experience
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Active Directory
Cisco
Backup
Computer Networking
Network
Servers
Switches
VLAN
VoIP
Print Servers
Microsoft Windows Server 2003

Job Details

Job Description:

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs

• Patch phone ports to switch as needed

• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams

• Troubleshoot and replace network switch chassis blades when required

• Good to have understanding of any Data Center Infrastructure Management Application

• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)  Control-M, EMC Avamar, Data Domain

• Basic Knowledge of Monitoring tools such as Solarwinds, etc…

• Networking and Operating System basics

• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

• Basic knowledge about Hardware like Servers, Storage devices

• Knowledge to understand Monitoring Tool outcome

• Basic knowledge of ITSM tool preferably ServiceNow

• Basic knowledge Backup technologies preferably EMC Avamar

• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

• Basic knowledge about Windows 2003 Active  Directory structure, MS Exchange 2003 and File/Print Server

• Experience in SLA base environment

• Knowledge on Server Performance  monitoring preferred

• Candidate should have minimum 3-5 years experience in above mentioned area

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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