UKG HR WFS Support Specialist

UKG HR WFS Support Specialist

Responsibilities:

• Developing, configuring, and maintaining the UKG Advance Scheduling and Timekeeping system.
• Troubleshooting and resolving technical issues.
• Providing support to end-users, including training , documentation and creating Job Aids.
• Collaborating with HR and IT teams to understand business requirements.
• Participating in system upgrades testing and data validation.

Qualifications:

• Experience with UKG WFS and modules (Absent, Time & Attendance, Mobile, and Self Service).
• UKG Pro with Advance Scheduling.
• Strong understanding of HR and IT processes.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience with New York Unions and understand their bargaining agreements and contracts.
• Experience with multi-hospital entities.
• Strong understanding of NY Nurse specific scheduling practices, types of shifts and schedule patterns (including 3 12-hour shifts / 4 10-hour shifts) and self-scheduling process, to meet patient care needs and employee preferences.
• Relevant certifications (e.g., UKG Pro WFM certifications) are often preferred.

Specific Responsibilities:

• Support Specialist: Investigating and resolving technical issues, providing guidance to internal teams and end-users, and assisting in system configuration.
• Solution Specialist: Translating business requirements into technical solutions, maintaining systems configurations and providing ongoing functional advice.
• Project Implementation Consultant: Implementing UKG WFS modules, working on project lifecycles, and identifying project issues.