Jira and Confluence Administrator

Job Tile: Jira and Confluence Administrator

Location: San Francisco, CA 94105 (100% Work from home)

Duration: 6 Months Contract Potential Extension

Job Description:

• We are seeking an experienced Jira and Confluence Administrator and customer advocate to help guide our team in their journey towards becoming a world-class engineering organization.
• This role is critical to ensuring the stability, performance, and scalability of our Atlassian ecosystem, supporting both on-premise and cloud environments.

Key Responsibilities:

• Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations.
• Respond to ad-hoc queries via Slack and other platforms.
• Create and maintain internal and customer-facing technical documentation.
• Guide and support customer implementation projects and enhancement requests.
• Deliver ad-hoc learning content to promote customer self-sufficiency.
• Assist with Jira board configurations and JQL tuning.
• Troubleshoot access, permissions, and integration issues.
• Install, test, and implement new versions of Atlassian tools and apps.
• Ensure reliability, security, and performance of the Atlassian suite.
• Create and manage complex Jira workflows, screen schemes, permission schemes, and notification schemes.
• Operate, maintain, and troubleshoot Jira and Confluence systems.
• Automate Jira functionality using scripts.
• Lead system upgrades, patching, and performance tuning.
• Evaluate and deploy Atlassian Marketplace apps and integrations.
• Support cloud migration and hybrid deployment strategies.
• Maintain runbooks, SOPs, and knowledge base articles.
• Ensure compliance with internal security and audit requirements.
• Participate in change management and incident response processes.
• Collaborate with cross-functional teams to deliver sprint goals and continuous improvements.

Required Skills & Experience:

• 4+ years in IT support and customer engagement. - Must have
• 3 5 years of hands-on experience administering Jira and Confluence in enterprise environments. - Must have
• Strong understanding of Atlassian Cloud and Data Center architectures - Must have
• Proficiency in JQL, REST APIs, and automation tools.
• Familiarity with ITIL practices and ticketing systems.
• Strong analytical, problem-solving, and documentation skills.
• Excellent interpersonal and stakeholder communication abilities.
• Experience with Linux, Bash, and Unix command line.
• Exposure to DevOps practices and public cloud environments (AWS preferred).
• Comfortable working in agile and scrum-based teams.
• Minimum education - Bachelors or higher

Preferred Qualifications:

• Atlassian Certified Jira Administrator or equivalent.
• Experience with Jira Service Management.
• Familiarity with Atlassian Marketplace plugins and integrations.
• Hands-on experience with AWS services (EC2, Lambda, S3, RDS).
• Proficiency in scripting languages such as Python, JavaScript, or Groovy.
• Experience with PostgreSQL and Jira add-on development.
• Exposure to CI/CD pipelines and DevOps tooling