Overview
Remote
Depends on Experience
Contract - W2
Skills
M6 Metasolv
Job Details
*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. No Vendors/3rd parties. ***
Job Description:
Role Summary: We are seeking a Flowthrough & Fallout Lead and non-lead with domain expertise in telecom ordering systems. This role is critical to ensuring seamless order flow orchestration and clear fallout across our ordering and provisioning systems.
Note: working hrs could vary and needs willingness to work off hours, but no overtime is allowed.
Key Responsibilities:
- Lead end-to-end flowthrough and fallout management for telecom order processing.
- Collaborate with cross-functional teams to identify, troubleshoot, and resolve order fallout issues and root cause analysis.
- Design and implement monitoring strategies to improve order flow efficiency and reduce manual interventions.
- Perform data analysis to support operational reporting and identify trends or anomalies in order flow.
- Document and communicate fallout trends, metrics, and improvement plans.
Required Qualifications:
- Proven experience in Telecom ordering domain.
- Relational databases
Strong hands-on expertise in SQL & PL/SQL for troubleshooting and data analysis.
- Familiarity with Siebel or similar ordering systems.
- Understanding of network provisioning systems, preferably M6 (MetaSolv).
- Excellent problem-solving skills and ability to lead cross-functional initiatives.
Preferred Qualifications:
- Experience in large-scale telecom environments.
- Exposure to order-to-activation workflows and service fulfillment architecture.
- Strong communication and stakeholder management skills.
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