Overview
On Site
Hybrid
USD 62.00 per hour
Full Time
Skills
Customer Satisfaction
User Guides
Analytical Skill
Conflict Resolution
Problem Solving
Data Security
Identity Management
IT Infrastructure
Active Directory
Web Portals
Systems Analysis
Status Reports
IT Operations
Communication
Human Resources
ServiceNow
SAP Fiori
Training
Account Management
Project Management
Management
Service Level
Documentation
System Security
IT Service Management
Pick
HIS
Job Details
Date Posted: 06/24/2025
Hiring Organization: Rose International
Position Number: 484549
Industry: Government/Staffing
Job Title: Senior Technical Specialist
Job Location: Raleigh, NC, USA, 27610
Work Model: Hybrid
Work Model Details: Remote Work Availability Hybrid role
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 62.00
Max Hourly Rate($): 63.00
Must Have Skills/Attributes: Account Management, Active Directory, Analytical Skills, Documentation, ServiceNow
Experience Desired: Experience in Account Management and daily ticket assignment (1 yrs)
Job Description
***Only qualified Technical Specialist candidates located near the Raleigh NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Advanced level resource with specialized knowledge and experience in account management administering Active Directory (3 Years)
Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization (3 Years)
Advanced knowledge of appropriate security measures of the organization (3 Years)
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients (3 Years)
Ability to analyze and assess client needs to develop effective and appropriate solutions (3 Years)
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction (3 Years)
Analysis of technical and user documentation for technical assistance and support (3 Years)
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters (3 Years)
Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically (3 Years)
Demonstrates initiative in solving problems associated with projects and daily work (3 Years)
Client is seeking a Technical Specialist resource for a 12-month engagement to work with the Account Management Team. This will be a lead role to include ticket assignment, training, queue management, and daily reconciliation with HR data
This candidate will serve as a lead resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of Information Technology Infrastructure, and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Has advanced administrative configuration responsibilities to nine different systems to include Client Microsoft Active Directory, Client Admin Mail Portal, Apple Management Console, Client Online Directory, and ServiceNow. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge is demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of Client and Client security policies, as well as security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, and the ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems.
Job Responsibilities:
This candidate will manage the daily deactivation and daily leave of absence (loa) reports from Client Human Resources to ensure ServiceNow request has been sent in parallel to Beacon/Fiori
This candidate will perform queue Management review to ensure the right ticket is closed at the right time
This candidate will be responsible for training all Account Management staff in all team processes and procedures
This candidate will be responsible for daily ticket assignment
Project Management
Ability to lead projects that require directing the work of others. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually System Security
It is the responsibility of all Technical Services Staff to be aware of Client and Client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
This position is responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client Security Policies and standards
Additional details:
The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite
The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484549
Industry: Government/Staffing
Job Title: Senior Technical Specialist
Job Location: Raleigh, NC, USA, 27610
Work Model: Hybrid
Work Model Details: Remote Work Availability Hybrid role
Shift: 9 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 62.00
Max Hourly Rate($): 63.00
Must Have Skills/Attributes: Account Management, Active Directory, Analytical Skills, Documentation, ServiceNow
Experience Desired: Experience in Account Management and daily ticket assignment (1 yrs)
Job Description
***Only qualified Technical Specialist candidates located near the Raleigh NC area to be considered due to the position requiring an onsite presence***
Required Skills:
Advanced level resource with specialized knowledge and experience in account management administering Active Directory (3 Years)
Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization (3 Years)
Advanced knowledge of appropriate security measures of the organization (3 Years)
Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients (3 Years)
Ability to analyze and assess client needs to develop effective and appropriate solutions (3 Years)
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction (3 Years)
Analysis of technical and user documentation for technical assistance and support (3 Years)
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters (3 Years)
Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically (3 Years)
Demonstrates initiative in solving problems associated with projects and daily work (3 Years)
Client is seeking a Technical Specialist resource for a 12-month engagement to work with the Account Management Team. This will be a lead role to include ticket assignment, training, queue management, and daily reconciliation with HR data
This candidate will serve as a lead resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of Information Technology Infrastructure, and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Has advanced administrative configuration responsibilities to nine different systems to include Client Microsoft Active Directory, Client Admin Mail Portal, Apple Management Console, Client Online Directory, and ServiceNow. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge is demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of Client and Client security policies, as well as security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, and the ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems.
Job Responsibilities:
This candidate will manage the daily deactivation and daily leave of absence (loa) reports from Client Human Resources to ensure ServiceNow request has been sent in parallel to Beacon/Fiori
This candidate will perform queue Management review to ensure the right ticket is closed at the right time
This candidate will be responsible for training all Account Management staff in all team processes and procedures
This candidate will be responsible for daily ticket assignment
Project Management
Ability to lead projects that require directing the work of others. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually System Security
It is the responsibility of all Technical Services Staff to be aware of Client and Client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
This position is responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client Security Policies and standards
Additional details:
The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite
The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.