Overview
On Site
USD 100,000.00 - 110,000.00 per year
Full Time
Skills
Hardware Installation
Workflow
Dependability
Issue Tracking
KPI
Service Delivery
Collaboration
Lifecycle Management
Inventory
Supervision
ITIL
Help Desk
Technical Support
Documentation
Microsoft Windows
Microsoft Office
Organizational Skills
Conflict Resolution
Problem Solving
Communication
Attention To Detail
FOCUS
Accountability
Management
Mentorship
Life Insurance
Insurance
Rally
PASS
Professional Development
Leadership
Job Details
Description
DaBella is seeking an IT Support Manager to oversee and continuously improve our technical support operations.
In this role, you will lead a team responsible for delivering top-tier technical support, including end-user troubleshooting, software and hardware setup, and new office technology implementation. Your leadership will bring order to complexity, structure to workflows, and set the standard for excellent service across the organization.
This is a highly hands-on position where you'll model best practices, set clear standards, and ensure the IT Support function operates with reliability every day. At DaBella, we don't just maintain technology-we empower people with it. If you believe leadership means adding value to others, and by doing so by creating stability, and delivering dependable solutions, then you'll find your next challenge here.
Compensation: $100,000-$110,000 annual salary
Location: On-site, Austin, Texas
Schedule: On-call and after-hours work may be required to meet the needs of this position.
Job Responsibilities:
Lead and organize the day-to-day operations of the IT Support team
Monitor the IT Support ticketing system for trends and issues
Provide direct technical support via phone, email, and in person
Document all processes, solutions, and SOPs for consistency and efficiency
Track and analyze KPIs to improve team performance and service delivery
Collaborate with other IT teams and external vendors to resolve issues
Oversee equipment lifecycle management and inventory accuracy
Ensure the department is adequately staffed and well-prepared for upcoming needs
Qualifications:
2-4 years of IT Support supervisory experience required
Strong adherence to ITIL or similar Help Desk / IT Support best practices
Proven ability to develop SOPs and maintain thorough documentation
Proficiency in Microsoft Windows, Office 365, and common technical resources
Strong organizational skills with a methodical approach to problem-solving
Excellent communication skills and high attention to detail
Service-oriented mindset with a focus on accuracy and reliability
Why DaBella
DaBella is one of the fastest-growing home improvement companies in the nation, driven by a commitment to developing exceptional leaders. Here, leadership is about ownership, accountability, and raising the standard every single day-not just managing the status quo. If you're ready to do more than just manage a team, but mentor the next generation of IT professionals, this is your opportunity to make a lasting impact.
Benefits:
Employees and their families are eligible to enroll in:
Medical, Dental, and Vision
Health Savings Account (HSA)
Company-Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
Additional Perks:
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment
For more information, please visit
DaBella is seeking an IT Support Manager to oversee and continuously improve our technical support operations.
In this role, you will lead a team responsible for delivering top-tier technical support, including end-user troubleshooting, software and hardware setup, and new office technology implementation. Your leadership will bring order to complexity, structure to workflows, and set the standard for excellent service across the organization.
This is a highly hands-on position where you'll model best practices, set clear standards, and ensure the IT Support function operates with reliability every day. At DaBella, we don't just maintain technology-we empower people with it. If you believe leadership means adding value to others, and by doing so by creating stability, and delivering dependable solutions, then you'll find your next challenge here.
Compensation: $100,000-$110,000 annual salary
Location: On-site, Austin, Texas
Schedule: On-call and after-hours work may be required to meet the needs of this position.
Job Responsibilities:
Lead and organize the day-to-day operations of the IT Support team
Monitor the IT Support ticketing system for trends and issues
Provide direct technical support via phone, email, and in person
Document all processes, solutions, and SOPs for consistency and efficiency
Track and analyze KPIs to improve team performance and service delivery
Collaborate with other IT teams and external vendors to resolve issues
Oversee equipment lifecycle management and inventory accuracy
Ensure the department is adequately staffed and well-prepared for upcoming needs
Qualifications:
2-4 years of IT Support supervisory experience required
Strong adherence to ITIL or similar Help Desk / IT Support best practices
Proven ability to develop SOPs and maintain thorough documentation
Proficiency in Microsoft Windows, Office 365, and common technical resources
Strong organizational skills with a methodical approach to problem-solving
Excellent communication skills and high attention to detail
Service-oriented mindset with a focus on accuracy and reliability
Why DaBella
DaBella is one of the fastest-growing home improvement companies in the nation, driven by a commitment to developing exceptional leaders. Here, leadership is about ownership, accountability, and raising the standard every single day-not just managing the status quo. If you're ready to do more than just manage a team, but mentor the next generation of IT professionals, this is your opportunity to make a lasting impact.
Benefits:
Employees and their families are eligible to enroll in:
Medical, Dental, and Vision
Health Savings Account (HSA)
Company-Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
Additional Perks:
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment
For more information, please visit
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.