Job Description | Commonwealth of PA 2 - PSP - SA1 A4 SC1 767581 (100% onsite) Duration: 07/28/2025 to 06/30/2026 (Might Extend) Location: PA State Police, 1800 Elmerton Avenue, Harrisburg, PA 17110 Rate: $26/hr on W2 (all inclusive) or $28/hr on 1099 Interview will be in-person.
Work Hours Mon. - Fri. 8:00 AM - 4 PM (37.5 hours wk) Closing Date: 07/10/2025 Question 1 | This position requires enhanced criminal background checks, is your candidate aware of this? | Question 2 | Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume? |
Question 3 | If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that? | Question 4 | Inaccurate responses to the skills above will result in your company being omitted from future PSP requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses? |
Question 5 | This position is 37.5 hours per week. Is this understood? | Question 6 | Where does your candidate currently reside (e.g. city, state)? |
Question 7 | This requisition requires an in-person interview (1800 Elmerton Avenue, Harrisburg, PA 17110). Is this understood? | Question 8 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. |
***This requisition requires an in-person interview (1800 Elmerton Avenue, Harrisburg, PA 17110).***
***Start date for this position is as soon as possible pending a compliant PATCH and passing the PSP-related background check.***
Description of Duties
Able to coordinate, communicate, document, track progress and status on initiatives.
Familiarization with project management concepts
Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies hardware and software installation standards.
Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
Coordinates IT asset replacements, upgrades, and enhancements schedules.
Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
Responds to Service Desk tickets requiring Level 2 asset management attention.
Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
Create documentation for technical staff and end user.
Image and configure laptop and desktop hardware.
Create objects in SCCM and AD for devices needing to be imaged
Post image AD OU verification
Verify drivers are correct
Test images for accuracy on new hardware
Manual bios changes
Update documentation changes during imaging process-submit to Systems Management Supervisor for approval
Familiar with video conferencing platforms, conference room VC setups, troubleshooting..
Skills Metrics S.No. | Skill | Required / Desired | Amount (Years) | Explain your hands-on Exp.(comments) | 1 | System Administration | Required | 1 | | 2 | 4-year college degree or equivalent | Required | | | 3 | ServiceNow | Required | | | 4 | Asset Management | Required | | | 5 | Service Desk | Required | | | 6 | Desktop Hardware | Required | | | 7 | Network Security | Required | | | 8 | Imaging | Required | | | 9 | BIOS | Required | | | 10 | Video Conferencing | Required | | |
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