Overview
On Site
USD 75,000.00 - 130,000.00 per year
Full Time
Skills
Cloud Computing
Telecommunications
Computer Hardware
Customer Service
Management
Servers
Collaboration
Communication
Remote Monitoring
Disaster Recovery
Documentation
Customer Satisfaction
Microsoft Windows Server
Microsoft Azure
Active Directory
Citrix
Microsoft Exchange
Mitel
VoIP
Unified Communications
Computer Networking
Operating Systems
Firewall
IT Security
Conflict Resolution
Problem Solving
Effective Communication
Active Listening
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Mitel MiVB Unified Communications Engineer to design, implement, and maintain unified communication systems for our clients. This role requires expertise in Mitel UC technologies, including cloud-based, premise-based, and traditional telecommunications systems. The ideal candidate will have a strong technical background in advanced applications, hardware, and software, combined with excellent troubleshooting abilities and customer service skills.
Responsibilities:
Design, deploy, and manage onsite and remote unified communications systems, including Mitel UC technologies.
Troubleshoot and resolve technical issues related to desktop and server operating systems.
Implement UC solutions at customer locations, ensuring seamless integration and functionality.
Maintain and support UC servers, gateways, endpoints, and applications.
Collaborate with communication service providers to order, install, and resolve issues with voice and data services.
Monitor system alerts and resolve issues using remote monitoring tools and service tickets.
Develop and implement disaster recovery solutions for unified communications systems.
Prepare and maintain comprehensive documentation for UC systems and processes.
Communicate effectively with clients, providing updates on incidents, outages, and system changes.
Ensure a high level of customer satisfaction through efficient and responsive service.
Requirements
At least 5 years of experience in unified communications and VoIP systems.
Proficiency in Active Directory, Microsoft Windows Server, and Azure Active Directory.
Familiarity with Citrix technologies and Microsoft Exchange.
Strong knowledge of Mitel systems, VoIP protocols, and unified communication technologies.
Understanding of networking concepts, desktop/server operating systems, firewalls, and IT security.
Excellent diagnostic and problem-solving skills for technical issues.
Strong interpersonal skills, including effective communication and active listening.
Ability to work independently and adapt quickly in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Mitel MiVB Unified Communications Engineer to design, implement, and maintain unified communication systems for our clients. This role requires expertise in Mitel UC technologies, including cloud-based, premise-based, and traditional telecommunications systems. The ideal candidate will have a strong technical background in advanced applications, hardware, and software, combined with excellent troubleshooting abilities and customer service skills.
Responsibilities:
Design, deploy, and manage onsite and remote unified communications systems, including Mitel UC technologies.
Troubleshoot and resolve technical issues related to desktop and server operating systems.
Implement UC solutions at customer locations, ensuring seamless integration and functionality.
Maintain and support UC servers, gateways, endpoints, and applications.
Collaborate with communication service providers to order, install, and resolve issues with voice and data services.
Monitor system alerts and resolve issues using remote monitoring tools and service tickets.
Develop and implement disaster recovery solutions for unified communications systems.
Prepare and maintain comprehensive documentation for UC systems and processes.
Communicate effectively with clients, providing updates on incidents, outages, and system changes.
Ensure a high level of customer satisfaction through efficient and responsive service.
Requirements
At least 5 years of experience in unified communications and VoIP systems.
Proficiency in Active Directory, Microsoft Windows Server, and Azure Active Directory.
Familiarity with Citrix technologies and Microsoft Exchange.
Strong knowledge of Mitel systems, VoIP protocols, and unified communication technologies.
Understanding of networking concepts, desktop/server operating systems, firewalls, and IT security.
Excellent diagnostic and problem-solving skills for technical issues.
Strong interpersonal skills, including effective communication and active listening.
Ability to work independently and adapt quickly in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.