Help Desk Level - Remote

Title: Help Desk Level - Remote

Mandatory skills:

Atlassian, Atlassian Products,
Tool AI Validation, API,
SharePoint Admin, Jira, JSM,
Vendor Management,
quality control, software tools,
Jira service management, Jira, Confluence, Bit Bucket

Description:

List 3-5 hard requirements for the role:
4 year degree or 4 years direct experience in IT

List any preferred requirements that would stand out on a resume:
Knowledge of Atlassian Products specifically JSM
Experience working with Managers high level of communication skills
Experience working extremely closely with an IT team
Vendor/Tool AI Validation with client and anything Airtable.

List Top Skills you are looking for:
Experience writing tools for and using API s - We have an occasional need to work with various API s in the software/tools we manage. While we do have a resource for this in a separate department, it would be a nice-to-have if we found someone that had experience with working with APIs here.
Atlassian Knowledge/Experience
SharePoint Admin background
Vendor Management
Vendor/Tool AI Validation with client and anything Airtable.

Years of experience required: 4

Required education level/certifications:
4 year degree in IT related field

Daily tasks/duties and department interactions:
Task widely vary from processing Jira Requests to meeting with client Managers to discuss Vendor Onboarding. Very wide variety of tasks. The individual will be working very closely with the other AppOps team members/employees

Description of work environment/department:
Remote workers. Most communication is done via Slack and Teams with some email.

1. Atlassian exp. - Must have Jira service management experience. Jira, Confluence and Bit Bucket are all parts of Atlassian. Day to day, client has over 1300 SW/HW developers who submit 50 to 100 requests a day to add tools etc. for several products. This is a hands-on position and looking for someone with Admin experience in Atlassian.
2. SharePoint exp. - Must be an Admin of SharePoint. 2 years experience as Admin is good.
3. Managing Vendors - Candidates who have worked in a quality or quality control environment as this will require strong attention to detail, great communication with all levels of Leadership and will be handling both the onboarding and offboarding of vendors (not procurement).
4. Special Operatives Group - Experience writing tools for and using API s. Heavy technical background in API. Will be writing, building, interfacing programs. In software tools client manages.
5. New Stuff - Vendor/Tool AI Validation with client and anything Airtable.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008