Senior ServiceNow Architect

Overview

Remote
On Site
Full Time
Contract - W2

Skills

HTML
ANGULARJS
ITSM
AWS
AGILE
CSS
GLIDE API
JAVASCRIPT

Job Details

Job Title: Senior Platform Architect



Location: Remote





Position Overview



We are seeking an accomplished Senior Solution Architect with deep expertise in ServiceNow platform architecture, enterprise solution design, and multi-module implementation across large-scale public sector environments. The ideal candidate will provide strategic direction, architectural oversight, and hands-on leadership in designing scalable, secure, and compliant ServiceNow solutions that align with business transformation goals and IT modernization strategies.



This role demands both visionary enterprise architecture capability and hands-on ServiceNow technical depth balancing innovation, governance, and operational excellence to drive high-impact modernization initiatives for critical agency systems.





Key Responsibilities



Enterprise Architecture & Platform Strategy





Lead the end-to-end architecture of ServiceNow ecosystems encompassing ITSM, ITOM, CSM, HRSD, SecOps, and other enterprise modules.

Define platform strategy, architectural blueprints, and implementation roadmaps to support digital transformation and modernization initiatives.

Translate business and functional requirements into scalable, secure, and compliant technical architectures leveraging ServiceNow best practices.

Evaluate new ServiceNow features, plugins, and integrations for alignment with enterprise standards and future scalability.




Solution Design & Integration Leadership





Architect complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, Azure AD, O365, and external REST/SOAP APIs) using Integration Hub, Flow Designer, Orchestration, and MID Servers.

Collaborate with cross-functional stakeholders (developers, product owners, business analysts, and PMs) to ensure cohesive end-to-end design and traceability across solution layers.

Define reusable frameworks, configuration standards, and reference architectures for consistent delivery and performance.

Oversee security, data integrity, and role-based access control (RBAC) models to ensure compliance with ITIL, HIPAA, and NIST standards.





Governance, Compliance & Performance





Establish and enforce architecture governance policies, coding standards, and DevSecOps best practices.

Ensure platform resilience, data protection, and compliance alignment across multiple environments and upgrade cycles.

Drive performance engineering, capacity planning, and automation strategies for reliability and sustainability.





Technical Leadership & Mentorship





Provide architectural oversight to development teams; conduct design reviews, solution walkthroughs, and code quality assessments.

Mentor junior and mid-level ServiceNow developers, fostering knowledge transfer and career growth.

Represent the ServiceNow Center of Excellence (CoE), defining reusable assets, documentation frameworks, and best practices repository.





Agile Delivery & Stakeholder Collaboration





Actively engage in Agile ceremonies to ensure architectural alignment with sprint objectives and business priorities.

Partner with senior leadership and stakeholders to communicate architectural risks, trade-offs, and solution justifications.

Drive continuous improvement by identifying emerging technologies, automation opportunities, and modernization paths.





Required Technical Skills & Qualifications





10+ years of progressive experience in IT architecture, including 7+ years in ServiceNow solution design and Development.

Proven expertise across multiple ServiceNow modules - ITSM, ITOM, HRSD, CSM, SecOps, and Custom Scoped Applications.

Mastery of ServiceNow scripting and configuration using JavaScript, Glide API, Jelly, AngularJS, HTML, and CSS.

Advanced experience with IntegrationHub, Flow Designer, Service Portal, and Orchestration frameworks.

Strong understanding of cloud and integration ecosystems (Azure, AWS, Google Cloud Platform, MuleSoft, Dell Boomi, Kafka, etc.).

Deep familiarity with ITIL v4 processes, Agile/SAFe methodologies, and enterprise IT governance.

Demonstrated ability to manage platform upgrades, version migrations, and performance optimization in complex environments.

Strong communication and stakeholder management skills, capable of influencing executives and technical teams alike.





Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, or SecOps

ServiceNow Certified Application Developer (CAD)

ITIL v4 Foundation or higher

TOGAF or SAFe Architect certification (preferred)



Soft Skills

Strategic thinker with the ability to balance enterprise vision and tactical execution.

Strong leadership, mentoring, and collaboration skills across cross-functional teams.

Excellent analytical, problem-solving, and communication abilities with attention to compliance and delivery excellence.

Demonstrated ability to manage competing priorities while maintaining quality and innovation.




Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.