Customer Success Manager (Account Management- IT Services/Recruitment) - NYC - Wissen Technology - Fulltime

Job Title: Customer Success Manager

Location: New York, NY

Company: Wissen Technology

About Wissen Technology: Founded in 2015, Wissen Technology has emerged as a highly specialized technology consulting firm with a product engineering mindset. Recognized by leading financial services institutions for our robust delivery teams and exceptional client service, we have established ourselves as a partner of choice for business critical and transformational projects.

Position Summary: We are seeking a dynamic Customer Success Manager to join our New York team. The ideal candidate will be instrumental in nurturing our existing relationships within the financial services sector, ensuring that our clients needs are not just met but exceeded. This role is pivotal in reinforcing our reputation as a trusted partner, known for hands-on leadership and a strong engineering workforce.

Key Responsibilities:

• Act as the primary point of contact for our esteemed clientele, predominantly located within NY's financial district.
• Regularly engage with client managers in-person, understanding their unique requirements and challenges.
• Develop strategic and tactical plans to meet client goals, collaborating closely with our engineering and leadership teams to execute these plans effectively.
• Identify opportunities for growth within existing accounts and spearhead initiatives to increase client satisfaction and retention.
• Provide feedback to our internal teams on market trends, unmet needs, and opportunities to deliver greater value to our clients.

Preferred Qualifications:

• Bachelor's degree in any field. A Master s degree is a plus.
• 8+ years of total experience.
• Proven experience in customer success or business development for technology projects, particularly within the financial services sector.
• An understanding of the financial services industry and its regulatory environment.

Desired Skills:

• Exceptional interpersonal skills with an ability to build relationships and walk the floor with ease.
• Strong strategic planning and execution skills.
• Excellent communication and presentation abilities.
• Adept at problem-solving and negotiation.
• Proven track record of meeting or exceeding goals and a strong desire to drive business growth.
• Ability to work collaboratively in a team-oriented environment.
• Resilient, proactive, and motivated with a deep commitment to customer service and business development.