Overview
On Site
USD 72,800.00 - 104,000.00 per year
Full Time
Skills
Leadership
Change Management
Service Desk
Management
Service Delivery
Collaboration
Release Management
Regulatory Compliance
Continuous Improvement
Instructional Design
Communication Planning
Wintel
Unix
Servers
Microsoft Excel
Microsoft PowerPoint
ITIL
Job Details
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
The Change Management is part of the Service Desk team responsible for the delivery of an ITIL aligned Change Enablement Process for clients. They are the focal point for enabling requests for change to be raised, reviewed from a technical and business perspective, approved, scheduled and implemented, whilst minimizing the risk and disruption to client services
Your role in our mission
What we're looking for
What you should expect in this role
All US locations including remote are being considered.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is July 11 2025.
The pay range for this position is $72,800.00 - $104,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Summary
The Change Management is part of the Service Desk team responsible for the delivery of an ITIL aligned Change Enablement Process for clients. They are the focal point for enabling requests for change to be raised, reviewed from a technical and business perspective, approved, scheduled and implemented, whilst minimizing the risk and disruption to client services
Your role in our mission
- Own and manage the full ITIL Change Enablement process for assigned accounts, ensuring consistent, high-quality service delivery aligned with global standards.
- Act as the primary Change Enablement representative, leading CAB meetings, maintaining the Change Schedule (FSC/PSO), and participating in service reviews and client forums.
- Collaborate with cross-functional teams (e.g., Incident, Problem, Availability, Release Management) to assess change risks, resolve failed changes, and ensure compliance with contractual and regulatory requirements.
- Analyze Change Enablement metrics, identify trends, and drive continuous improvement initiatives to enhance service performance and reduce risk.
- Provide training, documentation, and guidance to stakeholders and internal teams; support communication plans and contribute to internal Change Enablement projects.
What we're looking for
- Technical assimilation with a range of technologies including Networks, Wintel, Unix and Midrange servers
- Advanced user skills for MS-Excel, MS-Word, OneNote, PowerPoint
- Thorough understanding of critical infrastructure, application and business impact relevant to the account or stake holders
- ITIL V3 Foundation Certified or ITIL V4 Certification with Experience and knowledge of Change Enablement principles, methodologies and tools.
- 5 years Business and/or Operational roles
What you should expect in this role
All US locations including remote are being considered.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is July 11 2025.
The pay range for this position is $72,800.00 - $104,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.