Overview
On Site
USD 22.00 - 25.00 per hour
Full Time
Skills
Laptop
Computer Hardware
Network
IT Service Management
Technical Writing
User Guides
Remote Support
Technical Support
Microsoft Windows
Microsoft Office
Microsoft
VoIP
Cisco
Telephony
Problem Solving
Conflict Resolution
Communication
Customer Service
ServiceNow
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Position Summary:
We are seeking a skilled and customer-focused Desktop Support Specialist to provide hands-on technical support for end-user devices and applications. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a collaborative approach to problem-solving.
Key Responsibilities:
Required Skills & Qualifications:
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anchorage,AK.
Application Deadline
This position is anticipated to close on Oct 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled and customer-focused Desktop Support Specialist to provide hands-on technical support for end-user devices and applications. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a collaborative approach to problem-solving.
Key Responsibilities:
- Provide on-site and remote technical support for desktops, laptops, and peripheral devices.
- Diagnose and resolve hardware, software, and network issues for Windows 10 & 11 environments.
- Support and administer Office 365 applications, including Microsoft Teams.
- Assist with VOIP telephony systems (Teams & Cisco); experience with Cisco telephony is a plus.
- Document incidents, requests, and resolutions in ServiceNow or similar ITSM tools.
- Collaborate with IT teams to escalate and resolve complex issues promptly.
- Maintain strong customer service standards, ensuring positive user experiences.
- Create and update technical documentation and user guides as needed.
Required Skills & Qualifications:
- Proven experience in desktop support or similar IT support role.
- Hands-on expertise with Windows 10 & 11, Office 365, and Microsoft Teams.
- Familiarity with VOIP systems; Cisco telephony experience is a plus.
- Strong troubleshooting and problem-solving skills with a collaborative mindset.
- Excellent verbal, written, and listening communication skills.
- Ability to deliver exceptional customer service in user-facing interactions.
- Prior experience with ServiceNow or other ticketing systems is a plus.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anchorage,AK.
Application Deadline
This position is anticipated to close on Oct 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.