IT Support Technician II

Location: Englewood, CO
Salary: $20.00 USD Hourly - $24.00 USD Hourly
Description: Our client is currently seeking a IT Support Technician II

Job Title: IT Support Technician II

Duration: 12+ months

Location: Englewood, CO

Duties: -

• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel "walk-ups". -Support organizational efforts and maintaining policies and procedures in the IT Department -Assist with the creation and maintenance of local site IT systems documentation.

Skills: -

• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education:

• Associate's degree in a related field of study with 2 or more years of relevant experience Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

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Contact:

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