Desktop Support Technician

Overview:

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished Desktop Support Technician.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: San Francisco, CA 94158

*** Duration: 25 weeks contract w/ possibility of extension

Notes:

• Candidate will support three different units.
• 100% onsite role.
• Mon - Fri, 40 hours per week work, 8:00am 5:00pm.

Description:

• Providing day-to-day advanced consultation, training, instruction and troubleshooting / problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users.
• Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end user use.
• Develops and conducts tests of hardware and software and reports on configurations and behavior.
• Develops and provides technical documentation and training.
• Assesses needs and recommends hardware and software acquisitions and upgrades.
• This is a mid-level support position for problem resolution and providing technical recommendations for more complex problems.
• Incumbents participate in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console, MS System Configuration Manager, and Tivoli Endpoint Manager (Big Fix).
• At this level, assignments may be complex in nature where judgment will be required in problem resolution and training end-users.
• The incumbent is responsible for maintaining secure and confidential information and must be familiar with specific technical IT policies.
• Incumbent is responsible for the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals.
• Incumbent will provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers.
• Incumbent will document in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
• The incumbent must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote, and onsite customer support.
• Exercise sound judgment and prioritization and reorganization of customer requests. Incumbent must be flexible with scheduling and willingness to work nights and weekends.
• Apply professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
• This position supports a 7x24 environment and participates in weekend and after hours on-call rotation.

Qualifications:

• Candidates must possess relevant experience in desktop support in a healthcare environment and experience working on IT projects.
• Minimum two years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment and/or equivalent experience/training. Experience in health care is strongly desired.
• Demonstrated expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office. Proficiency with troubleshooting MS Word, Excel, and Outlook.
• Ability to act as a Desktop Hardware & Software consultant helping customers purchase the appropriate Hardware & Software for their needs.
• Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments.
• Demonstrated skill in configuring, troubleshooting, and supporting escalated end user client systems including desktop, laptop, and mobile computing devices Windows, Macintosh, Android, and iOS.
• Broad knowledge of enterprise system functions, dependencies, interactions, and ability to use this information to troubleshoot. Ability to follow Desktop Support process in an enterprise environment such as, Customer Onboarding, Desktop engineering tools and services, financial management Policies and Service, Security processes & tools, and Customer Outreach & Tools.
• Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
• Understanding of IT Service Management, incident, and request management within an Enterprise environment
• Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities.
• Preferred: Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.).

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder Sat Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.