Field Service Technician

Our client is looking for a Field Service Technician for a 2-month contract in Aurora, CO 80012.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 months

Required Skills & Experience

• 2-5 years of hands-on hardware repair and troubleshooting, including PCs, printers, POS systems, and other restaurant technology devices such as Intel NUCs, kitchen display systems, and digital menu boards
• Strong customer service and professionalism.
• Ability to communicate effectively with restaurant staff and management, provide clear guidance, and maintain a positive client experience while resolving technical issues.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.
• CompTIA A+

What You Will Be Doing

• Provide on-site technical support for network and wireless infrastructure, access points, Intel NUC computers, kitchen display systems that track and manage incoming orders, and digital boards that display order status for customers, including mobile pickup areas [Drive Thru].
• Responsibilities include diagnosing and resolving hardware and software issues, performing break-fix and IMAC work, ensuring minimal downtime, and maintaining compliance with client SLAs within a 4-6-hour window.
• The role involves extensive driving to multiple CFA locations, efficient route planning, and adaptability to changing schedules.
• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
• Maintain good customer focus, meeting deadlines and service level agreements (SLAs)