Overview
Skills
Job Details
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Position: Technical Support Analyst
Duration: 10- 12- Months Approx
location : Chesterfield, VA
Job Description:
Virginia State Police is seeking Technical Support Analysts to support its new job applicant and employment background check program. This initiative helps employers assess a candidate's or employee s eligibility based on criminal justice data.
The Analyst will apply strong computer and analytical skills to research and resolve workflow-related issues, ensuring timely and accurate processing of background checks. Responsibilities also include tracking and troubleshooting processing issues, performing data analysis, and generating reports on system efficiency.
Primary Responsibilities:
Support processing of employment background checks for job applicants and employees.
Monitor and track background requests to ensure accuracy and timeliness.
Identify, research, and resolve customer-facing workflow issues.
Use data analysis to determine root causes of system issues and implement solutions.
Prepare detailed reports, briefings, and evaluations of system performance.
Work closely with internal stakeholders and maintain clear communication.
Required Skills & Qualifications:
kills | Required/Desired | Amount | Of Experience |
Advanced computer skills | Required | 5 | Years |
Ability to multitask | Required | 5 | Years |
Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically. | Required | 5 | Years |
Customer relations skills | Required | 5 | Years |
Good verbal and written communication skills | Required | 5 | Years |
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). | Required | 5 | Years |
Compensation
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.