Software Systems Engineer III

Payrate: $45.00 - $50.00/hr.

Summary:

Perform as one of the Applications Systems Analyst and Developer for the City of Anaheim Account for the Anaheim Police Department (APD). Primary responsibility is for the support of the APD s business applications which include maintenance activities of these applications and support coordination with city users, software vendor and interaction with technical support staff.

Responsibilities:

• Maintain various applications for APD/City departments including application implementation and upgrade, patch maintenance and other related maintenance activities.
• Develop and maintain related applications and interfaces in support of APD and other city departments initiatives.
• Gather business requirements and document specifications for development of application, reports and interfaces.
• Implement and enforce processes for application migration, testing and support maintenance.
• Provide production support for city s business applications, technical environments and interfacing systems by assisting or interacting with peers and users in troubleshooting issues, change implementation and support maintenance.
• Prioritize and assign target completion dates for fixing and changing orders in concurrence with application users and team members.
• Follow existing business processes and operational guidelines when supporting the business application users, vendors and maintenance activities such as escalation of issue/system downtime, change order implementation, perform root cause analysis, apply patch, etc.
• Work with various Account groups such as the Network Team, Hosting Team and Workplace Services Team in delivering quality and timely services/deliverables.
• Lead and coordinate various technical and/or functional support teams in new project initiatives and/or implementation and in resolving issues.
• Follow through project development/production issues and customer inquiries to ensure resolution and proper root-cause analysis to provide quality and timely service delivery.
• Coordinate with city staff, applications and software vendors in terms of business applications support, technical environment incidents and issue resolution.
• Able to support the APD/city s 24x7 business operations and be available onsite during the city s business hours or when needed during emergency situations.

Required Skills:

• College degree preferably in the fields of Computer Science or Computer Engineering.
• Must have proven applications developer hands-on experience using C#, .NET, Java or any object-oriented programming language.
• Must have experience in applications maintenance/operations, version upgrades and system implementation.
• Must have working experience in providing production support or maintaining business systems including diagnosing, troubleshooting and resolving related issues or incidents.
• Must have experience working with Microsoft Windows and Linux environments.
• Must have working experience with Microsoft Power Platform such Power Automate, Power BI, Power Apps
• Must have working experience in maintaining reports using third-party tools such as Tableau, Cognos, Crystal Reports or any other industry equivalent tool.
• Must have working experience in using Microsoft products such as Sharepoint, Visio, Power Point, etc.
• Must have good problem solving, troubleshooting and issue resolution, organization and planning skills.
• Knowledgeable with any relational databases such as MS SQL Server and/or Oracle databases.
• Must have hands-on programming experience using SQL, PL/SQL or any other equivalent versions.
• Must have the ability to multi-task and provide off-hours support for production-related business applications issues/incidents and/or technical environment support.
• Must have excellent verbal communications, interpersonal skills and technical writing skills.
• Must have the ability to train business application users and be able to develop technical documentation
• Must have experience acting as the primary contact in dealing with client and vendor requests.
• Must have the ability to lead projects and/or technical related initiatives
• Must have the ability to learn quickly and adapt to multi-platform technical environment.
• Must be willing to go through the Anaheim Police Department security clearance process.

Pay Transparency: The typical base pay for this role across the U.S. is: $45.00 - $50.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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