Senior Digital Engagement Manager - Seattle WA ( Hybrid )- Full Time

Overview

Hybrid
Depends on Experience
Full Time

Skills

Adobe
Digital
commerce
content
engagement
Cloud
stakeholders

Job Details

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Senior Digital Engagement Manager - Seattle WA ( Hybrid )- Full Time

About the Role

We are seeking a Senior Digital Engagement Manager to lead a high-visibility digital portfolio. This is a client-facing leadership role responsible for driving transformation across content and commerce programs, managing delivery team, and building trusted relationships with senior stakeholders.

The ideal candidate will bring a blend of digital strategy, Adobe platform expertise, client engagement skills, and a strong technical software engineering background to bridge business and technology effectively.

Key Responsibilities

  • Lead digital transformation programs across content and commerce domains.
  • Drive initiatives on the Adobe Experience Cloud stack (AEM, Analytics, Target, Commerce).
  • Act as a strategic engagement partner with senior client stakeholders, ensuring business alignment and value delivery.
  • Manage, mentor, and enable the Infogain delivery team, ensuring execution excellence and smooth delivery.
  • Serve as the primary interface between client leadership and Infogain, handling escalations, solving delivery challenges, and identifying opportunities for account growth.
  • Leverage a strong technical software engineering background to guide solution discussions and ensure scalable, sustainable outcomes.
  • Work onsite in Seattle with cross-functional business and technology teams.

Qualifications

  • 12+ years of experience in digital transformation, delivery management, or engagement management roles.
  • Proven track record with Adobe Experience Cloud (AEM, Analytics, Target, Commerce).
  • Strong background in eCommerce, content management, and digital customer experience programs.
  • Demonstrated success in stakeholder management and client engagement, including executive-level interactions.
  • Experience managing large cross-functional delivery teams, including offshore/onsite models.
  • Solid technical foundation in software engineering, with ability to engage in solution discussions.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability and willingness to work onsite in Seattle.

Nice-to-Have Skills

  • Experience in retail, membership, or subscription-based business models.
  • Exposure to personalization, loyalty, and customer engagement strategies.
  • Familiarity with Agile delivery, portfolio management, and growth of client accounts.

Thanks & Regards

Nidhi Rawat

Desk:

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