Business Execution Consultant

Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.

Technical & Platform Expertise:

- Experience with Alvaria and Verint Workforce Management platforms, including scheduling, forecasting and configuration management.

- Ability to manage dual-platform deployments and support CCaaS migration efforts.

- Proficiency in user management, work queues, activity codes, skills assignment, scheduling.

Data Analysis & Forecasting:

- Robust analytical skills for building and interpreting forecasts using historical contact volume and handle time data.

- Experience with work queue forecasting and scheduling.

- Ability to generate project schedules for non-volume-driven work.

- Skilled in capacity planning, intraday management, and contingency modeling.

Communication & Stakeholder Engagement:

- Comfortable presenting to all levels including senior managers and directors, translating technical insights into business impact.

- Lead bi-weekly business readouts and delivers actionable insights to leadership.

- Coordinates with cross-functional teams including Finance, Ops Leadership, and Technology.

Application Testing & Defect Tracking:

- Experience in application testing, system configuration, and defect tracking for workforce platforms.

- Ability to manage custom report development, activity code creation, and hierarchy management.

Reporting & Presentation Building:

- Skilled in building dashboards, performance scorecards, and presentation decks for executive consumption.

- Proficient in Excel, PowerPoint, and data visualization tools for workforce analytics.

Strategic & Operational Leadership:

- Demonstrated ability to lead workforce optimization initiatives including shift bidding, schedule auctions, and outsourcer scheduling.

- Experience in system administration, telephony queue management, and real-time adjustments.

- Proven track record in process improvement, compliance alignment, and resource utilization optimization.

Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.