ServiceNow Developer

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

SOAP
Scripting
Robotic Process Automation
User Experience
ServiceNow
Release Management
Process Automation
IT Service Management
Electronic Health Record (EHR)
Version Control
Sprint
JavaScript
FOCUS

Job Details

We are seeking an experienced ServiceNow Developer with strong expertise
in Playbooks and Agent Workspaces to join our team. The ideal candidate will be
responsible for designing, developing, and implementing innovative solutions that
enhance the user experience and improve operational efficiency within the ServiceNow
platform.
Key Responsibilities:
Design and develop custom applications, workflows, and integrations on the
ServiceNow platform, with a focus on Playbooks and Workspaces.
Configure and enhance Agent Workspace to streamline task management and
improve user interaction.
Build and maintain Process Automation Playbooks for guided experiences
across ITSM, HR, or CSM modules.
Collaborate with product owners, architects, and business analysts to gather and
refine requirements.
Troubleshoot, debug, and optimize existing ServiceNow applications and
configurations.
Ensure adherence to development best practices, including source control, code
reviews, and documentation.
Support the deployment and release management process for ServiceNow
updates and enhancements.
Qualifications:
3+ years of hands-on development experience with ServiceNow.
Strong knowledge of ServiceNow modules such as ITSM, HRSD, or CSM.
Proven experience with Playbooks (Flow Designer & Guided Interactions)
and Agent Workspace customization.
Proficiency in JavaScript, Glide APIs, and ServiceNow's scripting tools.
Familiarity with integration tools such as REST, SOAP, and MID Server.

ServiceNow Certified Application Developer or Implementation Specialist is a
plus.
NOTES

not looking for someone with a ton of build experience
experience with workspaces & playbooks is required
working on the backlog in 2 week sprints
15-20 stories per person per sprint
admin skills are only a nice to have; not required
true developer;
application scope:
largest custom application on the platform
33K artifacts, tables, views, playbooks
custom app for patient admissions; referral through the intake process.
eligibility checks, functional rules (location down to the side of the
highway), RPA to send to the EMR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.