Overview
On Site
Full Time
Skills
Image Management
Systems Analysis
Problem Solving
Conflict Resolution
Healthcare Information Technology
Business Cases
Computer Hardware
Documentation
System Requirements
Interfaces
Partnership
Health Care
ServiceNow
Issue Tracking
Systems Design
Software Development Methodology
Multitasking
Communication
Management
Organizational Skills
Project Management
Positive Attitude
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2083635
Job Description:
SENIOR IT ANALYST/PROGRAMMER
Scope:
With appropriate training from unit technical staff, resource will perform daily triaging and resolution of incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit
Requirements:
-Significant experience in systems analysis; ability to apply proven problem-solving skills, work independently and efficiently, and stay focused on the issues at hand.
-Communicates clearly, has experience working directly with customers, and is able to represent the standards and interests of the unit.
-Healthcare IT experience desired
-ServiceNow experience required
Job Summary:
Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.
Job Responsibilities:
-Evaluates alternative approaches and presents recommendations to teams and unit leadership.
-Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.
-Maintains and supports multiple systems or complex software applications and their associated hardware at multiple sites.
-Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
-Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
-Works effectively across departmental organizations gaining consensus of stakeholders.
-May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
-Acts as a liaison to departments and vendors to adequately support the divisions computing systems.
-Interfaces routinely with colleagues who may be located at any of the practices to perform job responsibilities requiring virtual collaboration and partnership.
-May be required to provide 24/7 on-call support.
Required Skills & Experience:
-Experience working in healthcare technology.
-Experience with ServiceNow ticketing system
-Exposure to managing both custom developed and vendor-supplied applications.
-Applies effective system design principles and software development methodologies.
-Demonstrated ability to multi-task among multiple complex assigned tasks/projects.
-Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities.
-Evidence of project management skills.
-Possesses an objective and positive attitude with all tasks and projects.
-Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance.
-Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
SENIOR IT ANALYST/PROGRAMMER
Scope:
With appropriate training from unit technical staff, resource will perform daily triaging and resolution of incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit
Requirements:
-Significant experience in systems analysis; ability to apply proven problem-solving skills, work independently and efficiently, and stay focused on the issues at hand.
-Communicates clearly, has experience working directly with customers, and is able to represent the standards and interests of the unit.
-Healthcare IT experience desired
-ServiceNow experience required
Job Summary:
Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.
Job Responsibilities:
-Evaluates alternative approaches and presents recommendations to teams and unit leadership.
-Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.
-Maintains and supports multiple systems or complex software applications and their associated hardware at multiple sites.
-Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
-Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
-Works effectively across departmental organizations gaining consensus of stakeholders.
-May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
-Acts as a liaison to departments and vendors to adequately support the divisions computing systems.
-Interfaces routinely with colleagues who may be located at any of the practices to perform job responsibilities requiring virtual collaboration and partnership.
-May be required to provide 24/7 on-call support.
Required Skills & Experience:
-Experience working in healthcare technology.
-Experience with ServiceNow ticketing system
-Exposure to managing both custom developed and vendor-supplied applications.
-Applies effective system design principles and software development methodologies.
-Demonstrated ability to multi-task among multiple complex assigned tasks/projects.
-Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities.
-Evidence of project management skills.
-Possesses an objective and positive attitude with all tasks and projects.
-Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance.
-Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.