Sr Business Analyst (Zuora)

  • Santa Clara, CA
  • Posted 4 days ago | Updated 4 days ago

Overview

On Site
Depends on Experience
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

Electronic Commerce
Continuous Improvement
Cross-functional Team
Customer Relationship Management (CRM)
Cloud Computing
Collaboration
Communication
Billing
Emerging Technologies
Enterprise Resource Planning
Contract Management
Customer Satisfaction
Data Analysis
Gmail
Legal
Management
Modeling
Order To Cash
Process Mapping
Process Optimization
Product Management
Presentations
Process Automation
Process Improvement
Business Administration
Business Cases
Business Process
Acceptance Testing
Analytical Skill
System Implementation
Requirements Elicitation
Roadmaps
SaaS
Sales
As-is Process
Zuora
Testing
Training
User Stories
Workflow
Auditing
Finance
Productivity
Quoting
Salesforce.com
Workflow Analysis

Job Details

Role: Sr Business Analyst (Zuora)
Location: Santa Clara, CA (5 Days Onsite)
Experience: 10+ Years
Job Type: Contract

Work Schedule: Overtime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager.

Job Description:
As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing, and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

Role Objectives:
• Analyzing current business processes, workflows, and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
• Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
• Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators, and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies, and process improvement methodologies.

Responsibilities To Include (But Are Not Limited To):
• Help drive the roadmap for business process automation related to Pure’s subscription functions, Quote to Cash.
• Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc.
• Plans, implements and monitors business process changes for projects
• Assists in making business decisions relating to system implementation, modification,
• maintenance, etc.
• Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
• Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
• Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members.
• Presents analyses, solutions and business cases to senior management
• Coordinates with cross-functional team to develop business process requirements

Education:
• Bachelor’s degree in business administration, management or a related field.

Experience:
• Must have 2-3 years of Subscription Management experience specifically using Zuora Subscriptions and Zuora 360.
• 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.)
• Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
• Familiarity with process mapping and modeling techniques.
• Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfilment systems.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.

Systems / Tools:
• Google Workplace (Gmail, Sheets, Docs, Slides, calendar)
• MSFT Office Application Suite
• SFDC CPQ, Contracts and CRM modules
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Keywords:
Zuora | Zuora Billing | Zuora Subscriptions | Zuora 360 | Subscription Management | Quote to Cash (Q2C) | Order to Cash (O2C) | Salesforce CPQ | Salesforce CRM | CPQ | Contract Management | Billing Operations | SaaS | ERP | eCommerce | Business Process Mapping | AS-IS / TO-BE | Process Optimization | Requirements Gathering | User Stories | UAT | Workflow Analysis | Enterprise Applications | Data Analysis | Cross-functional Collaboration

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