Change Management and Use Case Management Lead

We are seeking an experienced and detail-oriented professional for a hybrid role with our Sacramento, California based client as the Change Management and Use Case Management Lead. This role focuses on intake, prioritization, and stakeholder-facing change enablement. It acts as the front door for AI and data project proposals, ensuring alignment with strategy and enterprise prioritization. The position also supports change management and stakeholder engagement to foster trust, readiness, and adoption. Responsibilities include the following:

Specific Responsibilities

• Use Case Intake and Prioritization
• Administer a transparent intake and prioritization process for proposed AI and data projects.
• Score proposals against enterprise criteria such as impact, feasibility, and alignment with strategic goals.
• Ensure resources are invested in initiatives with the highest organizational value through a structured and equitable evaluation process.
• Change Management Support
• Coordinate with Human Resources and training teams to advance AI- and data-related workforce skills and change management practices.
• Support training implementation, awareness campaigns, and workforce readiness efforts for AI and data adoption.
• Foster responsible use and cultural acceptance of AI technologies across Caltrans through targeted communication and engagement strategies.
• Contribution to Transparency and Disclosure Management (in partnership with Role 1)
• Support the publication and communication of transparency reports and disclosures related to AI models and datasets.
• Contribution to Performance and Value Realization (in partnership with Role 1)
• Assist in capturing stakeholder impacts and benefits for AI-related programs and initiatives.
• Support measurement frameworks that connect program outcomes with organizational value.
• Contribution to Executive Communications Support (in partnership with Role 3)
• Contribute to stakeholder-facing communications and materials related to AI and data initiatives.
• Ensure updates and changes are communicated clearly and effectively to internal and external audiences.

Requirements:

• 5+ years of experience in change management, business process improvement, or stakeholder engagement.
• Experience facilitating project intake and prioritization processes within a structured governance framework.
• Strong communication and coordination skills across technical and non-technical stakeholders.
• Demonstrated ability to manage competing priorities and deadlines.
• Experience working in complex or regulated organizations, preferably public sector or transportation environments.

Preferred

• Experience with AI or data-driven program management or transformation initiatives.
• Knowledge of change management methodologies (e.g., PROSCI, ADKAR).
• Experience developing communication and engagement plans for enterprise change efforts.
• Familiarity with stakeholder analysis, adoption measurement, and performance reporting.
• Certification in change management or project management preferred.
• Bachelor s Degree in Organizational Development, Business Administration, Communications, or related field (Master s preferred).
• Training or certification in change management, organizational psychology, or stakeholder engagement desirable.