Medical Billing Specialist - Onsite

Title: Medical Billing Specialist - Onsite

Mandatory skills:

Revenue Cycle Customer Billing, Revenue Cycle Management,
customer service,
healthcare industry,
customer relationship management, CRM,
Microsoft Office, Word, Excel, PowerPoint,
HIPAA, Affordable Care Act,
billing statements, billing, insurance, billing methodology, Process credit card payments,
inbound calls,
patient statements, reconcile patient accounts,
Medicaid, Medicare programs, commercial insurances

Description:

The position of Customer Accounts Specialist is within our Revenue Cycle Management. In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB s is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position.

RESPONSIBILITIES:
Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
Able to explain a billing statement and methodology.
Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
Process requests quickly, accurately, and consistently with general supervision
Submit adjustment / refund requests if needed.
Keeps management informed of areas of concern and problems identified.
Assists in monthly closing by assuring all appropriate information is entered into the system.
Process credit card payments.
Monitors hardship applications.
Process correspondence, as assigned.
Performs other related duties as assigned.
Follows all HIPAA guidelines.

BASIC QUALIFICATIONS | EDUCATION:
High school graduate or equivalent required
Strong verbal and written communication skills
Knowledge of Revenue Cycle Customer Billing
Excellent oral and written communication skills preferred
Detail oriented with a focus on exceptional customer service
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Requires the ability to work with and maintain confidential information

PREFERRED QUALIFICATIONS:
Secondary education or Medical Certification
Experience in the healthcare industry preferred
Knowledge of customer relationship management (CRM) tools and related analytics desired

COMPETENCIES:
Experience with Microsoft Office - Word, Excel, PowerPoint required
Familiarity with performance metrics and ability to meet identified targets required
Strong customer service skills and professional demeanor required
Working knowledge of HIPAA and the Affordable Care Act;
Must have an aptitude for problem solving and staff coaching/training;
Must be able to communicate both written and orally in a business professional manner;
Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions
Analytical skills are required

Notes:
100% Onsite
Hours: PST 7:30am-4:00pm

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008