IVR Test Engineer

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 9 day((s))

Skills

Cyara
IVR Testing

Job Details

Role: IVR Test Engineer

Location: Plano, TX

Mode of work: Onsite (100%)

Hire type: Contract

Primary Skills: Cyara, IVR Testing

Job Description:

  • Minimum 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
  • Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
  • Experience in developing Manual and automation test scripts with CYARA.
  • Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
  • Load Testing activity in regular intervals and report generation.
  • Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.

About Smart IT Frame

Smart IT Frame is a leading NMSDC-certified IT Solutions and Services provider, established in 2012 and headquartered in Somerset, New Jersey. We are deeply committed to fostering Diversity, Equity, and Inclusion (DEI), which is reflected in every aspect of our operations.

We empower client initiatives by delivering innovative, end-to-end IT solutions to top-tier System Integrators across both the private and public sectors. Our areas of expertise include:

  • Artificial Intelligence (AI) & Machine Learning (ML)
  • Cloud-based Solutions
  • Robotic Process Automation (RPA)
  • Cybersecurity & Identity Access Management (IAM)
  • IT Innovation and Digital Transformation

Since our inception, we have consistently delivered exceptional global services across a wide range of industries, including banking and finance, insurance, healthcare, retail, telecommunications, and manufacturing.

Partnering with Smart IT Frame means gaining access to a team of dedicated professionals committed to your success. We pride ourselves on exceeding client expectations and building long-term relationships founded on trust, reliability, and outstanding results.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.