Senior Systems Analyst

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Position Summary:

The Senior Systems Analyst is responsible for the design, implementation, and support of enterprise-level systems and infrastructure. This role requires advanced technical expertise, leadership in project execution, and a proactive approach to system optimization and security.

Minimum Qualifications:

• Minimum of 5 years of relevant experience in enterprise systems engineering or administration.

Technical Skills & Experience:

• Enterprise Systems Management: Design, implementation, and support of Microsoft Exchange (2013/2016/2019/Exchange Online).
• Administration of ProofPoint (Secure Email Gateway, TRAP, TAP, EFD) in multi-site environments.
• Automation & Scripting: Advanced PowerShell scripting for automation and orchestration.
• Monitoring & Analysis: Proficient in Datadog and Splunk for system monitoring and event correlation.
• Infrastructure & Security: Deep knowledge of IP networking, Windows OS, Intel-based hardware, Active Directory, Group Policy, SAN, and virtualization technologies.
• Implementation of enterprise security best practices.

Certifications:

• Non-required
• Preferred certifications include Microsoft, ProofPoint, or VMware.

Day-to-Day Responsibilities:

• Lead the administration and optimization of enterprise email and security systems.
• Develop and maintain automation scripts to streamline IT operations.
• Monitor system performance and proactively resolve issues using Datadog and Splunk.
• Design and implement infrastructure improvements and upgrades.
• Provide Tier 3 support for escalated technical issues.
• Collaborate with cross-functional teams on IT projects and initiatives.
• Document system configurations, procedures, and best practices.
• Ensure compliance with security policies and regulatory standards.
• Mentor junior analysts and contribute to team knowledge sharing.

Core Competencies:

• Analytical Thinking: Ability to identify complex issues and develop effective solutions
• Communication: Clearly conveys technical information to diverse audiences.
• Decision-Making: Exercises sound judgment in high-impact scenarios.
• Technical Leadership: Stays current with emerging technologies and leads system improvements.
• Collaboration: Builds strong relationships with IT teams, stakeholders, and vendors.
• Client Focus: Ensures systems meet business needs and user expectations.

Education
Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Computer and Information Science, High School (HS) (Required)

Work Experience
General Experience - 3 to 6 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.