Overview
On Site
$50 - $50
Accepts corp to corp applications
Contract - 12 month(s)
No Travel Required
Skills
Deskside Support Technician
Job Details
Job Description:
Responsibilities:
Responsibilities:
- Deliver a friendly and high-quality Deskside Service experience to all customer end users
- Communicate with end users in-person, via phone, email, or live chat as required
- Provide troubleshooting for all migration technical inquiries, and issues involving computers, peripherals, smartphones/tablets, and certified applications
- Setting up and deploying supported IT equipment as required by the project
- Contribute to team innovation through ideas for process improvement and efficiency to help streamline the migration initiative
- Assist in routine hardware/software deployments as required for the migration
- Participate in the creation/maintenance of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
- Follow defined procedures to document all problems and solutions in the approved platform
- Participate in other initiatives as requested by your supervisor
- Build strong relationships with end users
- Maintain a positive and collaborative attitude with all coworkers and customers
- 2+ years of Service Desk or other End User Support operations experience involving Deskside support.
- Experience using technology platforms such as ITIL based ITSM (ServiceNow Preferred), Device Candidateagement, Screen Sharing and other technologies used to deliver end user support.
- Ability to clearly communicate in verbal and written formats.
- Experience working in a team-oriented, collaborative environment.
- Ability to get up to speed with the organization quickly.
- Ability to remain calm in a fast-paced work environment.
- Diligence to adhere with pre-defined migration schedule and escalate issues and/or challenges to leadership.
- Ability to obtain and maintain client security clearance.
- Ability to work outside regular business hours as required.
- Lift up to 20 lbs, unassisted as required.
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