Overview
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Job Details
About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Title: Field Engineer
Location: Lansing, MI
Duration: 6-12 Months
***Must have his/her OWN RELIABLE CAR and CAR INSURANCE*** Job Profile Summary:
Experienced Field/Computer Technician with a strong background in laptop and desktop break-fix support, including component replacements such as hard drives, motherboards, keyboards, and full unit swaps. Skilled in repairing and replacing PC peripherals, troubleshooting basic hardware and software issues, and supporting Microsoft applications. Adept at managing service requests across metro and surrounding areas with reliable transportation. Demonstrated ability to update and close service tickets in real time using company call management systems.
Key Responsibilities:
- As a *** Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
- Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
- You may also perform whole unit swaps, repair or replace PC peripherals.
- Must have reliable transportation as this role services the metro and surrounding areas.
- Close service tickets in real time in the *** Call Management system using Company provide phone.
Key Qualifications:
- 1+ Years of hands-on experience with laptop and desktop break-fix
- Computer-building background experience preferred
- General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
- Ability to resolve basic / non-complex problems as directed
- Client and/or governmental clearance may be required
- Police or criminal background verification clearance may be required
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you re excited about this role but don t meet every requirement, we still encourage you to apply
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