Platform Support AI Trainer

Overview

Remote
Hybrid
$60 - $70
Part Time

Skills

API Management
Agile
Analytical Skill
Artificial Intelligence
Collaboration
Communication
DevOps
Documentation
Knowledge Management
Machine Learning (ML)
Management
Microsoft Azure
Optimization
Prompt Engineering
Regulatory Compliance
Technical Writing
Training
Usability
Workflow

Job Details

< data-start="565" data-end="585">Job Summary:</>

We are looking for an experienced Platform Support AI Trainer to join our Platform Engineering team. In this role, you will lead the integration and optimization of AI-driven knowledge systems, ensuring our AI assistant (Copilot) can provide intelligent, context-aware platform support across technologies such as OutSystems, AutoRABIT, and Azure API Management (APIM).

This is a high-impact role ideal for professionals with a strong background in platform support, technical documentation, and AI/ML-enablement strategies.

Key Responsibilities:

  • Curate and ingest technical content: documentation, support tickets, change requests, and platform-specific resources into the AI system.

  • Collaborate with platform SMEs to verify and fine-tune AI-generated responses.

  • Create and manage feedback loops and learning workflows for continuous AI improvement.

  • Monitor AI assistant performance and implement enhancements for accuracy and usability.

  • Design prompt templates and guidance for engineers to effectively engage with Copilot.

  • Ensure data compliance across all AI training and support initiatives, including security and governance.

Required Skills & Experience:

  • 12+ years of total IT experience with at least 3+ years in Platform Engineering, DevOps, or Technical Documentation.

  • Hands-on experience or strong understanding of platforms like OutSystems, AutoRABIT, and Azure API Management (APIM).

  • Exposure to AI/ML tools, prompt engineering, or enterprise knowledge management systems is highly desirable.

  • Strong analytical and communication skills; ability to collaborate with cross-functional teams.

Preferred Qualifications:

  • Prior experience building AI-powered support systems or chatbot training.

  • Familiarity with Copilot, ChatGPT, or similar LLM tools in a technical setting.

  • Agile and DevOps methodology experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About SPG Consulting Services LLC