ServiceNow HR Service Delivery (HRSD) Product Analyst - (Need Locals to Bay Area, CA)

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 19 day((s))

Skills

configuration
ServiceNow
implementation
UAT
HRSD Modules
Requriements gathering
Defect testing
Relevant ServiceNow or HRSD certifications

Job Details

Role: ServiceNow HR Service Delivery (HRSD) Product Analyst
Location: San Jose, CA (Onsite from Day 1) - Only Local candidates
Job Type: Contract
Need Candidates who can go All the 5 days a week to client's office in San Jose, CA from Day 1 (No Exceptions & No Hybrid / Remote)
Must Haves (Mandatory):
  • ServiceNow experience must show hands-on exposure, especially HRSD modules.
  • Implementation / hands-on configuration experience practical work, not just theory.
  • Analyst work experience requirement gathering, UAT, bridging business & tech.
  • Defect testing / issue resolution navigating, reproducing, testing defects.
  • Certifications relevant ServiceNow or HRSD certifications highlighted.
Core Role Requirements:
The role is primarily a ServiceNow analyst position, not a developer role.
The ideal candidate must:
  • Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.
  • Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.
  • Work with both stakeholders and engineering teams, acting as a bridge between business and technology.
  • Hands-on experience in HRSD configurations (must)
  • Functional: 4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
  • Strong HRSD architecture knowledge and hands-on experience
  • Ability to write precise requirements, epics, stories, and acceptance criteria
  • Experience using Jira
What You'll Do:
  • Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
  • Co-author PRDs, epics, and user stories with acceptance criteria
  • Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
  • Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
  • Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
  • Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Certifications:
  • ServiceNow System Admin certification (must)
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