Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 10 month(s)
Skills
Tier 1
Help Desk
Service Desk
Call Center
Issue Tracking
Documentation
Computer Hardware
Communication
Active Directory
Microsoft
Operating Systems
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Office
Network
Delegation
Organizational Skills
Customer Service
Job Details
Hi ,
Title: Help Desk Analyst
Location: Harrisburg, PA
Duration: Long Term
Interview: In-Person
Onsite
Job Description:
- 1+ years' previous IT Service Desk and/or Call Center experience required
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware and systems
- Above average communication skills and telephone manner.
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
- Excellent organizational skills
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
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