Tier 1 Help Desk Analyst - Harrisburg, PA

Overview

Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 10 month(s)

Skills

Tier 1
Help Desk
Service Desk
Call Center
Issue Tracking
Documentation
Computer Hardware
Communication
Active Directory
Microsoft
Operating Systems
Microsoft Windows 7
Microsoft Operating Systems
Microsoft Office
Network
Delegation
Organizational Skills
Customer Service

Job Details

Hi ,

Title: Help Desk Analyst
Location: Harrisburg, PA
Duration: Long Term
Interview: In-Person

Onsite

Job Description:

  • 1+ years' previous IT Service Desk and/or Call Center experience required
  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware and systems
  • Above average communication skills and telephone manner.
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
  • Excellent organizational skills
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.