Overview
On Site
USD 32.00 - 35.00 per hour
Full Time
Skills
OS X
McAfee
Encryption
Service Management
Mobile Devices
Printers
Service Level
Customer Satisfaction
Regulatory Compliance
Policies and Procedures
Management
Technical Support
Computer Hardware
Remote Support
Microsoft Windows
Active Directory
Microsoft Office
Remote Desktop
Bomgar
RDP
ServiceNow
Issue Tracking
Customer Service
Conflict Resolution
Problem Solving
Writing
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Primary Responsibilities: 1. Providing IT Support over the phone, through e-mail, chat, in person, or via remote control. 2. Experience with Windows 10/11, Mac OS, Office 365, ServiceNow, BitLocker and McAfee encryption. 3. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software; ServiceNow 4. Providing support to traditional workstations, mobile devices, printers, and other peripherals, 5. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands 6. Working in a fast paced, team environment. 7. Maintain a high level of customer satisfaction 8. Identify technical and process issues and recommend improvements. 9. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 10. Complete tasks as assigned by dispatchers and as directed by management. 11. Update service tickets as appropriate and in a timely manner. 12. Resolve technical issues and act as a technical contact for issues that require escalation. 13. Local travel across AbbVie campuses; mileage will be reimbursed
Skills
Desktop, Windows 10, support, troubleshooting, active directory, windows, technical support, hardware, imaging, office 365, o365, ticketing system
Top Skills Details
Desktop,Windows 10,support,troubleshooting,active directory,windows,technical support,hardware,imaging,office 365,o365,ticketing system
Additional Skills & Qualifications
Required Qualifications: 1. 3-5 years of Desktop Support experience in a corporate environment 2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive 3. Experience using remote desktop tools like Bomgar/RDP 4. Experience supporting virtual meeting tools; preferably MS Teams 5. Experience with Service Now ticketing system 6. Must possess a strong customer service orientation. 7. Must be adaptive and flexible and have good problem-solving skills. 8. Must be able to communicate effectively both verbally and in writing.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $32.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pleasanton,CA.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Primary Responsibilities: 1. Providing IT Support over the phone, through e-mail, chat, in person, or via remote control. 2. Experience with Windows 10/11, Mac OS, Office 365, ServiceNow, BitLocker and McAfee encryption. 3. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software; ServiceNow 4. Providing support to traditional workstations, mobile devices, printers, and other peripherals, 5. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands 6. Working in a fast paced, team environment. 7. Maintain a high level of customer satisfaction 8. Identify technical and process issues and recommend improvements. 9. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 10. Complete tasks as assigned by dispatchers and as directed by management. 11. Update service tickets as appropriate and in a timely manner. 12. Resolve technical issues and act as a technical contact for issues that require escalation. 13. Local travel across AbbVie campuses; mileage will be reimbursed
Skills
Desktop, Windows 10, support, troubleshooting, active directory, windows, technical support, hardware, imaging, office 365, o365, ticketing system
Top Skills Details
Desktop,Windows 10,support,troubleshooting,active directory,windows,technical support,hardware,imaging,office 365,o365,ticketing system
Additional Skills & Qualifications
Required Qualifications: 1. 3-5 years of Desktop Support experience in a corporate environment 2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive 3. Experience using remote desktop tools like Bomgar/RDP 4. Experience supporting virtual meeting tools; preferably MS Teams 5. Experience with Service Now ticketing system 6. Must possess a strong customer service orientation. 7. Must be adaptive and flexible and have good problem-solving skills. 8. Must be able to communicate effectively both verbally and in writing.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $32.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pleasanton,CA.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.