Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Life Insurance
Annuity
Financial Services
Retirement Services
Annuities
Billing
Call Center
Insurance
Job Details
Job Title: Life & Annuity Customer Support Specialist
Location: Omaha, NE 68106 (Remote)
Duration: 12+ Months
Shift timings:
Monday to Friday 8am to 7pm CST
(Possible Weekend operations)
Job Description:
- Associate, Contact Center Operation, Life & Annuity Insurance Remote
- Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience
- 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
Responsibilities
- Motivated individuals who re ready to take up challenges and are team oriented in a fast-paced environment
- Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Ability to multi-task and handle calls and caseload with a high degree of accuracy
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player, supporting and assisting colleagues whenever possible
Technical skills
- Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Minimum qualifications:
- Must have a High School diploma or above
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