Support Desk Specialist

Hi,

We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.

Role:Support Desk Specialist L3 Location: Greensboro, NC - Onsite Duration:12 Plus Months Contract

Type:W2
Daily Tasks Performed:

• Designs, installs, and maintains customer Windows-based architecture environments using Microsoft Endpoint Configuration Manager (MECM) and Endpoint Manager (Intune) while managing full lifecycle approach to end user computing applications provided to our customers.
• Participate with both the long-term strategic planning for customers as well as the day-to-day requirements to maintain a stable, productive, and secure environment.
• Create and deploy custom configurations and applications.
• The Desktop Technician will be the most senior member of the desktop team supporting a 1000+ end user international organization.
• Responsible for providing Tier 3 support, end-user platform engineering, desktop engineering and configuration management.
• Create and deploy custom configurations and applications.
• OS and application packaging.
• Utilizing ITSM methodologies and software to provide incident and change management.
• Managing licenses and assets.
• Developing and evolving SOPs for desktop and software management.
• Over five years of IT experience with over two years in desktop engineering.
• Experience working with InTune.
• Expertise in Windows, Microsoft 365, and Active Directory support and troubleshooting.
• Windows 10 deployment experience.
• Ability to write automation skills using PowerShell.

Position Success Criteria (Desired) - 'WANTS':

• 3+ years technical experience in support of desktop technologies within a professional environment
• 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
• Regular use of PowerShell scripting
• Testing and distribution of authorized patches