Support Desk Specialist

  • Greensboro, NC
  • Posted 57 days ago | Updated 12 hours ago


On Site
$40,000 - $60,000
Full Time
No Travel Required


technical support
desktop analyst

Job Details


We have an immediate opening with one of our direct client, please find below the job description. Let me know if you are interested.

Role:Support Desk Specialist L3 Location: Greensboro, NC - Onsite Duration:12 Plus Months Contract

Daily Tasks Performed:

  • Designs, installs, and maintains customer Windows-based architecture environments using Microsoft Endpoint Configuration Manager (MECM) and Endpoint Manager (Intune) while managing full lifecycle approach to end user computing applications provided to our customers.
  • Participate with both the long-term strategic planning for customers as well as the day-to-day requirements to maintain a stable, productive, and secure environment.
  • Create and deploy custom configurations and applications.
  • The Desktop Technician will be the most senior member of the desktop team supporting a 1000+ end user international organization.
  • Responsible for providing Tier 3 support, end-user platform engineering, desktop engineering and configuration management.
  • Create and deploy custom configurations and applications.
  • OS and application packaging.
  • Utilizing ITSM methodologies and software to provide incident and change management.
  • Managing licenses and assets.
  • Developing and evolving SOPs for desktop and software management.
  • Over five years of IT experience with over two years in desktop engineering.
  • Experience working with InTune.
  • Expertise in Windows, Microsoft 365, and Active Directory support and troubleshooting.
  • Windows 10 deployment experience.
  • Ability to write automation skills using PowerShell.

Position Success Criteria (Desired) - 'WANTS':

  • 3+ years technical experience in support of desktop technologies within a professional environment
  • 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
  • Windows 10/11 troubleshooting skills
  • Experience with Windows Server 2016/2019 interface and management
  • Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
  • Strong writing skills for client facing documentation and executive-level communications
  • Strong technical troubleshooting and analytical skills
  • Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
  • Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus
  • Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
  • Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
  • Custom reporting and dashboard creation within UEM tools to include PowerBI
  • Deployment compliance evaluation and stakeholder reporting
  • Regular collaboration with IT support peers and IT executives
  • Escalation and collaboration with application support vendors
  • Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
  • Operating system version upgrade provisioning and deployment
  • ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
  • Regular use of PowerShell scripting
  • Testing and distribution of authorized patches