Senior Genesys Cloud Developer

  • Newark, NJ
  • Posted 14 hours ago | Updated 14 hours ago

Overview

On Site
$65
Contract - W2
Contract - Independent
Contract - 15 day((s))

Skills

sas

Job Details


NO H1B


Senior Genesys Cloud Developer

Newark, NJ / Fort Washington, PA -(Hybrid/3 days office and 2 days work from home)

Nature of Contract Contract Role

JOB DESCRIPTION:

About the Role:

We are seeking an experienced Genesys Cloud Developer to design, build, and deploy advanced CX solutions. You will be responsible for architecting integrations, building intelligent bots, and automating customer journeys using the full suite of Genesys Cloud capabilities.

Key Responsibilities:

  • Architect, develop, and implement omnichannel routing strategies, customer flows, and integrations using Genesys Cloud Architect.
  • Design and build custom integrations using Genesis APIs and Data Actions to connect with external CRM, databases, and microservices.
  • Develop and optimize conversational AI experiences using Genesys bot frameworks (Digital Bot Flow, Genesys Dialog Engine).
  • Configure and customize Genesys Cloud solutions including IVR, digital channels, workforce engagement, and analytics.
  • Collaborate with cross-functional teams to translate business requirements into scalable, reliable technical designs.
  • Ensure solutions follow best practices for performance, security, and maintainability.

Required Skills & Qualifications:

  • Must have 3+ years of hands-on development experience with Genesys Cloud (SaaS). Pure on-premises Genesys experience will not sufficent.
  • Proven expertise in Genesys Cloud Architect for designing call, message, and email flows.
  • Strong, demonstrable experience building integrations using Genesys Cloud APIs and Data Actions.
  • Hands-on experience developing and deploying Genesys bots (script bots or NLU-based).
  • Proficiency in relevant scripting languages (JavaScript, Node.js, Python).
  • Experience with version control (Git) and CI/CD principles.

Preferred Qualifications:

  • Genesys Cloud certifications (Developer, Architect, or Consultant).
  • Experience with Genesys Cloud CX Digital and AI capabilities.
  • Understanding of cloud platforms (AWS, Google Cloud Platform, or Azure) and DevOps practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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