Mainframe Analyst (Z/OS, Wintel, DB2, Unix)

JOB TITLE: Mainframe Analyst (Z/OS, Wintel, DB2, Unix)
JOB LOCATION: Remote (pref for temp to hire option if located in MA, NY areas)
WAGE RANGE*: 60-65/hr.
JOB NUMBER: NGGJP00016117

Mandatory Qualifications

Strong knowledge of Mainframe z/OS, Mainframe Software, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast-paced critical environment
Strong knowledge of performance metrics management and scalability of Mainframe
Ability to multi-task and work under pressure in a fast-paced working environment
Exceptional analytical and conceptual thinking skills for a multi architecture environment
Broad technical experience and knowledge on various legacy and modern tools and technologies, to be able to hold ground, question, and challenge other stakeholders, and provide high level inputs towards issue resolutions.
Degree-level qualification in a relevant discipline (e.g. Computer Science, Information Technology or similar)
5+ years of experience in a service management role - planning, organizing, and delivering impactful service improvements in complex technical environments
Knowledge of ServiceNow
Knowledge of Dynatrace
Knowledge of Microsoft products, including but not limited to process maps, detailed documentation, Visio, Word, Excel
Quick learner and able to pick up new tasks and manage issues quickly
ITSM Certification like ITIL v3 or V4 Foundation or higher
5+ years of experience in executive level (IT as well as business) communications and reporting
Experience in defining and delivering product roadmaps and lifecycle management
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ability to influence stakeholders and work closely with them to determine acceptable solutions
Exposure and knowledge of compliance and controls frameworks like SOX, NACHA, PCI and others.

Description:

Must have: Strong knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast-paced critical environment

Job Purpose

To support core area of the Mainframe, distributed services in a multi architectural environment for the critical Customer Service System (CSS) that manages core billing and payment processing for National Grid. Our department is a fast passed environment that requires ability to handle multi-tasking; change tasks quickly, strong analytical skills and working within a Supplier based environment.

Our department is a fast-paced critical environment that requires strong analytical skills once an issue occurs to analyze the issue quickly and help provide a resolve and work within a multi-supplier environment for full resolution.

Key Accountabilities
Maintain the Customer Service System architecture (Mainframe and Distributed) with no outages and manage the environment for optimization and performance on a continued basis
Act as the custodian and owner of the application service operations for the Technical & Release Squad, in partnership with strategic managed service providers, other tower leads and shared service operations teams.
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid's business requirements and service level agreements.
Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Monitor and identify technical, process, security related and architectural risks, corresponding mitigation, and contingency measures and follow through to closure/acceptance
Drive Continuous Service Improvement and Automation from both a technical and process perspective, working closely with all stakeholders, as appropriate
Oversee changes impacting services within the respective portfolio, working closely with change management and other teams to ensure safe and seamless execution of changes in the production environments.
Act as a functional liaison between the business and IT or eco-system partners
Work with project delivery and service transition teams to ensure smooth transition of newly introduced services into operations.
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Effectively communicating your insights and plans to cross-functional team members and management

Preferred Qualifications
Lean/Six Sigma knowledge / certification
Project management certifications like PMP or Prince2
Knowledge of Digital Transformation and Agile

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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