Senior Systems Engineer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Cisco
Cisco UCCX
Cisco Unified Communications Manager
Cisco Unity Connection
CUCM

Job Details

Role: Senior Systems Engineer

Location: Lansing, MI Hybrid

Duration: 12 Months

Interview: MS-Teams/Webex/Video

Work Arrangement: Hybrid

Hybrid work schedule two days in office, three days remote

Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.

Duration: 1 year with possible extension

Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI)

Description

  • Agency is seeking a Senior System Engineer resource to provide design, engineering,
  • technical, implementation support, process design and service design package documentation for the
  • Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center
  • agent/supervisor functional requirements that require a skilled technical engineering resource. This
  • resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony
  • Services staff. In addition, this resource will provide engineering and technical support for the Cisco
  • Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
  • Required Technology Skill Set:
  • Cisco Unified Contact Center Express (UCCX): 5+ years
  • Cisco Unified Communications Manager (CUCM): 5+ years
  • Cisco Unity Connection (CUC): 5+ years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.