Overview
On Site
USD 40,000.00 - 60,000.00 per year
Full Time
Skills
Tier 1
Managed Services
Communication
Technical Support
Collaboration
Documentation
Issue Tracking
Technical Training
Active Directory
Microsoft Azure
Group Policy
Microsoft Exchange
Microsoft Office
Operating Systems
Virtual Private Network
Cloud Computing
Hosting
Remote Monitoring
Management
RMM
Computer Networking
VoIP
Regulatory Compliance
Microsoft Windows
Command-line Interface
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.
Responsibilities:
Provide first-level technical support to resolve system and user issues promptly and effectively.
Collaborate with senior engineers and team members to address and resolve complex technical problems.
Analyze and identify recurring technical issues, contributing to the development of long-term solutions.
Maintain accurate documentation of support requests and resolutions within the ticketing system.
Participate in on-call rotations, which may include evening and weekend shifts.
Stay up-to-date with required technical training and certifications to enhance skill sets.
Configure and troubleshoot printer setups for both remote and on-premise environments.
Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.
Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.
Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.
Requirements
Familiarity with Active Directory (On-Prem and Azure O365) and Group Policy.
Experience with Exchange and Office 365 applications.
Basic understanding of Windows desktop and server operating systems.
Knowledge of VPN configurations and cloud hosting principles.
Proficiency in working with Remote Monitoring and Management (RMM) tools.
Ability to troubleshoot and configure printer setups in diverse environments.
Foundational networking knowledge, including VoIP, ACLs, and security compliance.
Competence in using the Windows Command Line interface for troubleshooting tasks.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.
Responsibilities:
Provide first-level technical support to resolve system and user issues promptly and effectively.
Collaborate with senior engineers and team members to address and resolve complex technical problems.
Analyze and identify recurring technical issues, contributing to the development of long-term solutions.
Maintain accurate documentation of support requests and resolutions within the ticketing system.
Participate in on-call rotations, which may include evening and weekend shifts.
Stay up-to-date with required technical training and certifications to enhance skill sets.
Configure and troubleshoot printer setups for both remote and on-premise environments.
Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.
Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.
Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.
Requirements
Familiarity with Active Directory (On-Prem and Azure O365) and Group Policy.
Experience with Exchange and Office 365 applications.
Basic understanding of Windows desktop and server operating systems.
Knowledge of VPN configurations and cloud hosting principles.
Proficiency in working with Remote Monitoring and Management (RMM) tools.
Ability to troubleshoot and configure printer setups in diverse environments.
Foundational networking knowledge, including VoIP, ACLs, and security compliance.
Competence in using the Windows Command Line interface for troubleshooting tasks.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.