Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
IVR
ACD
WFM
Dialer
AWS services
especially Lambda
S3
CloudFormation
USANmigration
Job Details
As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations.
- Lead technical discovery sessions, POCs, workshops, and solution presentations
- Architect omnichannel contact center solutions using Amazon Connect, and USAN toolkits
- Create technical proposals, RFP responses, and solution demos
- Collaborate with sales, product, and engineering teams to align solutions with customer needs
- Guide customers through best-practice architectures and implementation roadmaps
- Maintain technical documentation and reference architectures
- Provide feedback to product teams for roadmap improvements
Skills
- 8 10 years in CCaaS solution architecture, preferably with Amazon Connect
- Strong understanding of IVR, ACD, WFM, Dialer, and customer engagement platforms
- Experience with AWS services, especially Lambda, S3, CloudFormation
- Familiarity with AI/ML integrations (Lex, Polly, etc.)
- Excellent communication and presentation skills
- Ability to lead customer engagements and influence technical decisions
- Bachelor s degree in Computer Science, Engineering, or related field
- AWS Certified Solutions Architect
- Experience in USAN migration
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