Service Desk Specialist

Overview

On Site
$70,000 - $70,000
Full Time

Skills

Microsoft Office
Microsoft Azure
Microsoft Windows
Remote Support
citrix
remote user support
active directory

Job Details

Service Desk Analyst (L2) | Atlanta, GA | $70,000

Are you a hands-on IT professional? Do you enjoy solving technical challenges, working directly with clients, and switching between field work and service desk support?

Join a fast-growing Managed Service Provider (MSP) supporting professional services clients with top-tier IT solutions. This is your opportunity to make an immediate impact in a high-profile role while accelerating your technical growth.

What You ll Be Doing

  • Provide remote and onsite support across multiple client sites in the Atlanta area.
  • Manage ~50 active tickets daily and close ~90 tickets weekly across Level 1 3 issues.
  • Deliver professional support via phone, email, and Autotask ticketing system.
  • Troubleshoot Microsoft 365 (mail flow, Teams Voice, admin tasks), Windows 10/11, printers, networking, and MacOS issues.
  • Handle deskside troubleshooting, hardware/software provisioning, and documentation.
  • Run network cables, install access points, and support user onboarding/offboarding.
  • Resolve advanced technical challenges (e.g., registry edits, PowerShell scripts, RDP connectivity).
  • Support multi-user applications like QuickBooks and mobile devices (iOS & Android).
  • Create and maintain knowledge base articles to support team-wide learning.
  • Collaborate with engineers on complex cases and participate in the after-hours on-call rotation.

What You ll Need

  • Experience in a Managed Service Provider Environment
  • 2+ years of IT service desk experience.
  • Solid knowledge of Windows 10/11, Microsoft 365 Admin, and Office Suite.
  • Basic networking skills (switches, firewalls, DNS/DHCP).
  • Experience with Autotask, remote support tools, and MacOS.
  • Valid U.S. driver s license and flexibility to travel locally.

Nice to Have

  • Microsoft certifications (MS-102, Enterprise Admin Expert).
  • Experience with Intune, Entra, Google Workspace, and QuickBooks.
  • Bachelor s degree in IT or related field.
  • Familiarity with IT Glue, Datto RMM, and Meraki.
  • CompTIA A+ certification.

Tech Stack

  • Microsoft 365 | Azure AD | Entra | Teams Voice
  • Google Workspace
  • Datto RMM | IT Glue | Autotask
  • Remote Desktop Services
  • Networking (Meraki, switches, firewalls)
  • Mobile devices (iOS & Android)

What You ll Get

  • $70,000 salary
  • Unlimited PTO
  • Health benefits
  • Clear progression path
  • Collaborative, high-energy team
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.