Overview
On Site
$$75.57hr - $80.57hr
Contract - W2
Contract - to 2025-12-31
Skills
Business Analyst
Job Details
Job Description:
Pay Range: $75.57hr - $80.57hr
Responsibilities:
- Oversee end-to-end delivery and management of digital services.
- Drive operational excellence and implement continuous improvement initiatives by monitoring usage, quality, and performance metrics.
- Ensure all services meet compliance, regulatory, data privacy, and cybersecurity requirements.
- Candidateage application lifecycle including mobile platforms, and coordinate support transitions to POD teams.
- Establish incident logging procedures and severity classifications, assigning issues for timely resolution.
- Perform root cause analyses for recurring problems and coordinate preventive actions to enhance system reliability.
- Communicate status updates and workarounds effectively to stakeholders.
- Monitor system performance and key metrics such as uptime, response time, and incident resolution XXs.
- Provide regular performance reports and updates to stakeholders.
- Gather and act on client feedback to continuously improve service delivery.
- Review and optimize support processes regularly.
- Deliver end-user content to reduce support incidents and promote best practices.
- Proven experience in digital service delivery or IT service management.
- Strong knowledge of compliance, data privacy, and cybersecurity standards.
- Excellent communication and stakeholder management skills.
- Experience with SLA management, incident/problem/change management, and application lifecycle processes.
- Ability to work collaboratively across teams and drive continuous improvement.
- 6+ years of Experience.
- AA Degree.
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